Extended Maintenance Outage. If Licensor requires additional time for maintenance or installation, Licensor shall provide written notification to Licensee at least 24 hours prior to implementing an extended maintenance outage. Licensor’s notice shall explain the nature and expected duration for the extended maintenance outage.
Extended Maintenance Outage. If Licensor requires additional time for maintenance or installation, Licensor shall provide written notification to Licensee at least 24 hours prior to implementing an extended maintenance outage. Licensor’s notice shall explain the nature and expected duration for the extended maintenance outage. Licensor leverages world class cloud infrastructure providers like Amazon Web Service (AWS) and Microsoft Azure to host Licensee data and software. These companies provide state-of-the- art compute power, storage and security. Licensor’s cloud hosting service results in a higher level of security, availability, fault tolerance and disaster preparedness than is generally available with on-premise solutions. FLEXIBLE COMPUTE POWER Licensor provides and configures flexible compute power to meet Licensee’s needs during the life cycle of the implementation and during live production. Licensor rapidly scales and deploys compute power, memory, and storage to meet Licensee’s changing needs. DATABASE STORAGE One terabyte (TB) of database storage is included with the hosting service. Additional database storage is always available and is automatically provisioned when required. At the end of the current billing period, Licensor compares the actual storage Licensee is using to the contracted amount and adjusts the storage cost for the next period, per the database storage rate table in Exhibit A. Copies of the systems database are available upon request for a transfer fee of $300 dollars and are provided as an MS SQL Backup file. Backup requests take 3 business days to process and will be made available on a secure transfer site for download. DOCUMENT STORAGE Licensor provides on-demand document storage to meet the Licensee’s document management requirements. Licensees can store any number of documents and are automatically billed according to the rate table in Exhibit A. Each document object can be up to 5 TB in size and is replicated automatically across multiple data centers for redundancy. All objects are versioned protecting data from the consequences of unintended overwrites and deletions. To manage document storage billing, the Licensor will make available a self-service support portal (“eSupport”) that will provide the Licensee the ability to (i) view their current and past document storage metrics, (ii) manage their payment information for automated billing and (iii) view previous payment receipts. The Licensor will be notified Licensee when monthly receipts are a...
Extended Maintenance Outage. If Licensor requires additional time for maintenance or installation, Licensor shall provide written notification to Licensee at least 24 hours prior to implementing an extended maintenance outage. Licensor’s notice shall explain the nature and expected duration for the extended maintenance outage. Licensor will host Licensee’s data and software with a top-tier hosting provider like Amazon Web Service (AWS) or Microsoft Azure. These companies provide state-of-the-art compute power, storage and security. Licensor’s cloud hosting service results in a higher level of security, availability, fault tolerance and disaster preparedness than is generally available with on-premise solutions. FLEXIBLE COMPUTE POWER Licensor provides and configures flexible compute power to meet Licensee’s needs during the life cycle of the implementation and during live production. Licensor rapidly scales and deploys compute power, memory, and storage to meet Licensee’s changing needs. DATA STORAGE One terabyte (TB) of database storage is included with the hosting service. Additional storage is always available and is automatically provisioned when required. At the end of the current billing period, Licensor compares the actual storage Licensee is using to the contracted amount and adjusts the storage cost for the next period, per the storage rate table in Exhibit A. Storage for files is charged by usage per the file storage rate table in Exhibit A and is billed on a monthly basis. Copies of the systems database are available upon request for a transfer fee of $300 dollars and are provided as a MS SQL Backup file. Backup requests take 3 business days to process and will be made available on a secure transfer site for download. Copies of the systems complete document file store are available upon request for a transfer fee of $600 dollars. Extraction requires up to 10 business days to process. For this extraction, all documents and other digital files stored to the case management system will be copied to an encrypted hard drive and delivered via certified carrier.
Extended Maintenance Outage. If Provider requires additional time for maintenance or installation, Provider shall provide written notification to Customer at least 24 hours prior to implementing an extended maintenance outage. Provider’s notice shall explain the nature and expected duration for the extended maintenance outage.
