Common use of Formal Complaint Procedures Clause in Contracts

Formal Complaint Procedures. 10.4.1 If a complaint has not been satisfactorily resolved by informal procedures, the complainant shall file a detailed written complaint containing all pertinent facts with the Superintendent/designee. 10.4.2 Within five (5) business days of receiving the complaint, the Superintendent/designee will forward the complaint to the immediate supervisor or principal who shall notify the Member of the Bargaining Unit, in writing, of the complaint within five (5) business days. 10.4.3 The Member of the Bargaining Unit shall have ten (10) business days to make a written response regarding the complaint. 10.4.4 The immediate supervisor or principal shall present all concerned parties with a written answer to the complaint within ten (10) business days. 10.4.5 If the complaint has not been satisfactorily resolved in Article 10.4.4, the complainant may file the written complaint with the Superintendent/designee after receiving the written response in Article 10.