General Support Staff. Characteristics Employees at the lower level of Grade 1 may include the initial recruit who may have limited relevant experience. Initially, work is performed under close direction using established practices, procedures and instructions. Employees may undergo customer-training programmes and adequate pass levels are expected. Assessment to be made at the end of 3 months or earlier at the RM’s discretion. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward rules or procedures and may be required to operate certain office equipment. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s work may be subject to checking at all stages. Employees at the higher level of Grade 1 are capable of working autonomously and prioritising their work within established policies guidelines and procedures. They work either individually or in a team and while performing their duties are under general supervision. Responsible for their timeliness and effectiveness. Works individually whilst on the run and otherwise as part of a team. This level caters for the employees who have a basic understanding of hospital processes and had sufficient experience and/or training to enable them to carry out their assigned duties under general direction. Employees at this level are responsible and accountable for their own work, which is performed within established guidelines. In some situations detailed instructions may be necessary. This may require the employee to exercise limited judgement and initiative within the range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and / or provide guidance to other employees at a lower level and / or provide assistance to less experienced employees at the same level. Lead by example with respect to patient care and display exemplary work place behaviour and attitude. Typical Duties/Skills Indicative typical duties and skills at this level may include: • Level 1 o Reception/phones, eg. Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and the initial greeting of clients/patients. o Maintenance...
