Guidance Note to Customer. Insert description of the relevant Milestones] We refer to the agreement (Call Off Contract) relating to the provision of the Services between the [insert Customer name] (Customer) and [insert Supplier name] (Supplier) dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for terms capitalised in this certificate are set out in this Call Off Contract. [We confirm that all the Deliverables relating to Milestone [number] have been tested successfully in accordance with the Testing Strategy Plan relevant to this Milestone [or that a conditional Test Certificate has been issued in respect of those Deliverables that have not satisfied the relevant Test Success Criteria.]]* [OR] [This Satisfaction Certificate is granted pursuant to paragraph 13.1 of Call Off Schedule 5 (Testing) of this Call Off Contract on the condition that any Test Issues are remedied in accordance with the Rectification Plan attached to this certificate.]* [You may now issue an invoice in respect of the Milestone Payment associated with this Milestone in accordance with the provisions of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)]* [*Guidance Note: delete as appropriate] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Services will be monitored. This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.
Guidance Note to Customer. Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Call Off Contract") relating to the provision of the [Services ] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy ]. The definitions for terms capitalised in this certificate are set out in the Call Off Contract. [We confirm that all of the Milestones have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] [CALL OFF SCHEDULE 5: BUSINESS CONTINUITY AND DISASTER RECOVERY] [Guidance Note: Consider the guidance note on Business Continuity and Disaster Recovery on the Template Order Form and Clause 18 of the Template Call Off Terms. Switch this Call Off Schedule to Not Used if not required] CUSTOMER BCDR REQUIREMENTS [ ] SUPPLIER BCDR PLAN [ ]
Guidance Note to Customer. Insert details of the Variation]
Guidance Note to Customer. Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Contract") relating to the provision of the Services between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert contract start date dd/mm/yyyy ]. The definitions for terms capitalised in this certificate are set out in the Contract. [We confirm that all of the Milestones have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx]. Schedule 4 - DISASTER RECOVERY AND BUSINESS CONTINUITY [Guidance note: Customers may choose to use their own disaster recovery and business continuity schedule or enhance provisions below to meet their specific requirements in relation to disaster recovery and business continuity.] PURPOSE OF THIS SCHEDULE This Schedule sets out the Customer's requirements for ensuring continuity of the business processes and operations supported by the Services in circumstances of Services disruption or failure and for restoring the delivery of the Services through business continuity and as necessary disaster recovery procedures. It also includes the requirement on the Supplier to develop, review, test, change and maintain a BCDR Plan in respect of the Services. The BCDR Plan shall be divided into three parts: Part A which shall set out general principles applicable to the BCDR Plan ("General Principles"). Part B which shall relate to business continuity ("Business Continuity Plan"); and Part C which shall relate to disaster recovery ("Disaster Recovery Plan"); and The BCDR Plan shall detail the processes and arrangements which the Supplier shall follow to ensure continuity of the business processes and operations supported by the Services following any failure or disruption of any element of the Services and the recovery of the Services in the event of a Disaster.
Guidance Note to Customer. Delete the appropriate Clauses above depending on when the Order Form is dated]
Guidance Note to Customer. Switch the whole of this Clause 8 to “Not Used” if no services are being procured. Additionally, if no Services are being procured, the definition of Services in Call Off Schedule 1 (Definitions) and any references in the document to “Services” would have to be removed and “Goods and/or Services” replaced by “Services” and the text therein settled accordingly. If you are uncertain about whether what it being procured is classified as a Good or a Service under the Regulations, please ask Xxxx.
Guidance Note to Customer. Insert details of the Variation] Words and expressions in this Variation shall have the meanings given to them in the Contract. The Contract, including any previous Variations, shall remain effective and unaltered except as amended by this Variation. Signed by an authorised signatory for and on behalf of the Customer Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) Address schedule 2: SECURITY MANAGEMENT PLAN [Guidance to Customer: please see the guidance in the ERG PPN for further information on how this Schedule is used.] In this Schedule the following provisions shall have the meanings given to them below: "Breach of Security" in accordance with the security requirements in paragraph 2.4 of the Order Form and the Security Policy, the occurrence of: (a) any unauthorised access to or use of the Services, the Premises, the Sites, the Supplier System and/or any ICT, information or data (including the HMG protectively marked Information and the Customer Data) used by the Customer and/or the Supplier in connection with this Contract; and/or (b) the loss and/or unauthorised disclosure of any information or data (the HMG protectively marked Information and the Customer Data), including any copies of such information or data, used by the Customer and/or the Supplier in connection with this Contract;
Guidance Note to Customer consider whether the option to terminate on thirty (30) Working Days notice or on three (3) Months notice is required.]
Guidance Note to Customer. Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Call-Off Contract") relating to the provision of the Services between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call-Off Commencement Date dd/mm/yyyy ]. The definitions for terms capitalised in this certificate are set out in the Call-Off Contract. [We confirm that all of the [Deliverables relating to Milestone(s)]/[Milestone(s)] [insert relevant description and/or reference numbers(s) from the Implementation Plan] have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestone(s).] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] 12/08/2013 CALL-OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call-Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Services will be monitored. This Call-Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.
Guidance Note to Customer. Insert details of the Variation] Words and expressions in this Variation shall have the meanings given to them in the Contract. The Contract, including any previous Variations, shall remain effective and unaltered except as amended by this Variation. Signed by an authorised signatory for and on behalf of the Customer Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) Address schedule 2: SECURITY MANAGEMENT PLAN In this Schedule the following provisions shall have the meanings given to them below: "Breach of Security" in accordance with the security requirements in paragraph 2.5 of the Order Form and the Security Policy, the occurrence of: (a) any unauthorised access to or use of the Services, the Premises, the Sites, the Supplier System and/or any ICT, information or data (including the Confidential Information and the Customer Data) used by the Customer and/or the Supplier in connection with this Contract; and/or (b) the loss and/or unauthorised disclosure of any information or data (including the Confidential Information and the Customer Data), including any copies of such information or data, used by the Customer and/or the Supplier in connection with this Contract;
