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Handling Errors Sample Clauses

Handling ErrorsThe Customer shall immediately notify the Supplier in writing of any errors and defects discovered during the Acceptance Period. The Supplier shall as soon as possible correct the notified errors and defects.
Handling Errors. Confidential Each Error is handled by the Service Provider according to its severity: I. Handling Severity 1 category Errors: • The Service Provider undertakes to investigate the causes of the Errors. • The Service Provider undertakes to correct or arrange for the correction of Errors or develop a Workaround as quickly as possible, when such Errors are attributable to the Service Provider. • Corrections for Severity 1 category Errors are provided to the Customer and deployed when they are available, in the form of a Patch, Update or another appropriate means. • Severity 1 category Errors for which the Service Provider provides a Workaround will be reclassified as Severity 2 or Severity 3 category Errors and handled in accordance with the rules described in art. III below (according to their severity). II. Handling Severity 2 category Errors: • The Service Provider undertakes to investigate the causes of the Errors. • The Service Provider shall endeavour to correct the Errors or have them corrected or develop a Workaround, when they are attributable to the Service Provider, within a period of three days from when it is informed. • Severity 2 category Errors for which the Service Provider provides a Workaround will be reclassified as Severity 3 category Errors and handled in accordance with the rules described in art. III below. III. Handling Severity 3 category Errors • The Service Provider shall endeavour to correct the Errors or have them corrected or develop a Workaround, when they are attributable to the Service Provider, within a period of 30 days from when it is informed. • Corrections for Severity 3 category Errors for which the Service Provider has provided a Workaround, are provided to the Customer in the form of a Patch or Update or another appropriate means, when the correction is available. The Service Provider can use a remote maintenance solution for the purposes of correcting an Error, if the implementation of such a solution has been agreed with the Customer or, if necessary, on site with the Customer. To this end, the Customer authorises the Service Provider to access its computer environment, infrastructures and premises. The Service Provider keeps a list of Errors that have been notified to it, including their current state of progress, on an on-line platform (ticketing system), if it has been agreed with the Customer to set up such a platform, or in the form of spreadsheets that are send to the Customer periodically.

Related to Handling Errors

  • BILLING ERRORS In case of errors or questions about electronic fund transfers from your share and share draft accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us at:

  • Correction of Errors Contractor shall perform, at its own cost and expense and without reimbursement from the District, any work necessary to correct errors or omissions which are caused by the Contractor’s failure to comply with the standard of care required herein.

  • Pricing Errors Any material errors in the calculation of net asset value, dividends or capital gain information shall be reported immediately upon discovery to the Company. An error shall be deemed "material" based on our interpretation of the SEC's position and policy with regard to materiality, as it may be modified from time to time. Neither the Trust, any Fund, the Distributor, nor any of their affiliates shall be liable for any information provided to the Company pursuant to this Agreement which information is based on incorrect information supplied by or on behalf of the Company or any other Participating Company to the Trust or the Distributor.

  • Trade Errors The Sub-Advisor will notify the Manager of any Trade Error(s), regardless of materiality, promptly upon the discovery such Trade Error(s) by the Sub-Advisor. Notwithstanding Section 5, the Sub-Advisor shall be liable to the Manager, the Fund or its shareholders for any loss suffered by the Manager or the Fund resulting from Trade Errors due to negligence, misfeasance, or disregard of duties of the Sub Advisor or any of its directors, officers, employees, agents (excluding any broker-dealer selected by the Sub-Advisor), or affiliates. For purposes under this Section 6, “Trade Errors” are defined as errors due to (i) erroneous orders by the Sub-Advisor for the Series that result in the purchase or sale of securities that were not intended to be purchased or sold; (ii) erroneous orders by the Sub-Advisor that result in the purchase or sale of securities for the Series in an unintended amount or price; or (iii) purchases or sales of financial instruments which violate the investment limitations or restrictions disclosed in the Fund’s registration statement and/or imposed by applicable law or regulation (calculated at the Sub-Advisor’s portfolio level), unless otherwise agreed to in writing.

  • Errors State Street shall assume no responsibility for failure to detect any erroneous payment order provided that State Street complies with the payment order instructions as received and State Street complies with the Security Procedure. The Security Procedure is established for the purpose of authenticating payment orders only and not for the detection of errors in payment orders.

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no xxxxxxx need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

  • WARRANTY PROCEDURES You need proof of purchase for warranty service.

  • Mail Order Catalog Warnings In the event that, the Settling Entity prints new catalogs and sells units of the Products via mail order through such catalogs to California consumers or through its customers, the Settling Entity shall provide a warning for each unit of such Product both on the label in accordance with subsection 2.4 above, and in the catalog in a manner that clearly associates the warning with the specific Product being purchased. Any warning provided in a mail order catalog shall be in the same type size or larger than other consumer information conveyed for such Product within the catalog and shall be located on the same display page of the item. The catalog warning may use the Short-Form Warning content described in subsection 2.3(b) if the language provided on the Product label also uses the Short-Form Warning.

  • Processing Grievances The grievant shall be granted reasonable time off with pay from regularly scheduled duty hours to process a grievance, provided that the time off will be devoted to the prompt and efficient investigation and handling of grievances, subject to the following: Neither a grievant nor a grievant's representative who is a Court employee shall suffer any lost pay for attending any regularly scheduled grievance hearing required by the procedure herein set forth. A. A grievant and a grievant's representative shall notify their supervisor as soon as possible of scheduled grievance hearings and of any changes in the time or date of scheduled hearings in which they must participate. B. In no event shall a grievant be represented by more than one Court employee at a grievance hearing.