Hardship Policy & Flexible Payment Plans Sample Clauses

Hardship Policy & Flexible Payment Plans. Financial hardship involves an inability of the resident to pay bills, rather than an unwillingness to do so. Hardship can be either of limited duration or long term and may arise in the following circumstances:  Loss of employment of the resident or immediate family member  Illness, including physical incapacity, hospitalisation, or mental illness of the resident or family immediate member  A death in the family (immediate member)  Other factors resulting in unforseen change in the resident’s capacity to meet their payment obligations, whether through a reduction in income or through an increase in non- discretionary expenditure. Any flexible payment plan offered by Aquasol will:  State the period over which the resident will pay the agreed amount;  Specify an amount to be paid in each period;  Be able to be re-negotiated at the request of a resident if there is a demonstrable change in their circumstances;  Be confirmed in writing to the resident prior to or as soon as practicable after the flexible payment plan has commenced; and  Specify if process / admin fee may be applicable. Aquasol is not required to offer a resident a flexible payment plan if the resident has had in the past 12 months, 2 flexible payment plans cancelled due to non-payment unless the resident provides a fair and reasonable assurance (based on the circumstances) to Aquasol that the resident will comply with the plan. For detailed information refer below to Appendix D.