Incident Acknowledgement. Automated email response sent to Customer with an Incident reference number once Customer logs an Incident in Service Provider’s service desk tool. Incident Priority. There are four Incident priorities as follows: Critical (P1), High (P2), Medium (P3), Low (P4). Incident Resolution. A work around or fix provided by Service Provider to remedy an Incident. Incident Response. The response provided to Customer by a Service Provider employee / team assigned to the Incident, following Incident acknowledgement and initial investigation. Interbank Network. Networks that facilitate payment transfer between entities. Examples include (non-exhaustively) BACS, SWIFT, SIC, euroSIC, SECOM, and Telekurs. Out of Hours support. Service provided by Service Provider outside the Service Desk hours. Corresponds to the additional support hours requested by Customer and agreed contractually with Service Provider to extend Service Desk Hours.
Incident Acknowledgement. Automated email response sent to Customer with an Incident reference number once Customer logs an Incident in Service Provider’s service desk tool. Incident Priority. There are four Incident priorities as follows: Critical (P1), High (P2), Medium (P3), Low (P4). Incident Resolution. A work around or fix provided by Service Provider to remedy an Incident. Incident Response. The response provided to Customer by a Service Provider employee / team assigned to the Incident, following Incident acknowledgement and initial investigation. Instant Payments. A payment method that allows for almost immediate transfer of funds between bank accounts, including but not limited to Swiss Instant Payments (SIC IP) and SEPA-Inst.
