Out of Hours Support. In addition to the Support Services set forth at Paragraph 8.1, where specified in a Product Order, and subject to the terms of the Agreement and the payment of the separate Support Fees specified in the Product Order as payable in respect of Out of Hours Support Services, during the Support Period Capita will provide Out of Hours Support Services.
Out of Hours Support. We shall, if specified in the quotation, provide out-of-hours support.
Out of Hours Support. Any Support Services that IBSS agrees to provide outside of the Support Hours specified in the Product Terms shall be chargeable at a rate of 150% of the standard daily fee rate, or 200% of the standard daily fee rate for Support Services carried out on Sundays and public and bank holidays in England. The daily fee rate of [insert] applies as at [insert] and is subject to periodic review.
Out of Hours Support. In the unlikely event that a system outage occurs outside of the Customer’s support hours detailed above, a Nominated Support User may e-mail, or raise a ticket through the e-Track support centre or leave a message with the e-Track support service.
Out of Hours Support. In the unlikely event that a system outage occurs outside of the Support Hours detailed above, a Nominated Support User may e-mail, or raise a ticket through the Eploy support centre, or leave a message with the Eploy support telephone line. Out of Normal Business Hours our support telephone line is managed by an answering service who will e-mail the Eploy support centre and send an SMS to key support staff. Support queries out of hours will not be actioned before the next working day after they are received. As such, receipt of a support request outside of Normal Business Hours will only trigger our support service and any response time or target resolution time from 0900 GMT the next working day.
Out of Hours Support. We shall, if specified in the proposal, provide out- of-hours support.
