Incident Resolution definition
Incident Resolution means a remedy that resolves an Incident and brings the Service back to operational status in accordance with the Agreement, applicable Order Form, and specifications.
Incident Resolution means a procedure, modification, or addition to the Services that (a) removes an Incident, (b) otherwise establishes material conformity of the Services to the User Documentation, or (c) when implemented in the regular operation of the Services, eliminates an Incident’s adverse effect without material loss of performance.
Incident Resolution or “Resolved” Incident means that either (1) AWS Managed Services has restored all Unavailable services or resources pertaining to that Incident to an available state, or (2) AWS Managed Services determines that Unavailable resources cannot be restored to an available state and AWS Managed Services initiates a customer-authorized Incident Restore. If you do not authorize an Incident Restore as recommended by AWS when an Incident Restore will bring all the resources pertaining to that Incident to an available state, you will not be eligible for a Service Credit for the associated Incident Resolution Time Service Commitment.
Examples of Incident Resolution in a sentence
Support ServiceService Cover PeriodIncident Management for Priority 1 & 2 Incidents24/7Incident Management for Priority 3 & 4 IncidentsWorking HoursService Request FulfilmentWorking HoursIncidents may be reported at any time during the Service Cover Period; however, Incident Resolution will only occur during Working Hours for Priority Level 3 and 4 Incidents.
Executive Bridge A teleconference used by higher-level managers or executives who need to understand what has occurred, the progress made toward Incident Resolution and whether or not additional resources are needed to resolve the Incident.
Priority Level Characteristics of Support Incident Resolution Targets 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.
If Notarize determines that it will not be able to remedy the reported Incident within the relevant timeframe, Notarize will increase resources appropriately, continue its corrective efforts and, in the case of Level 1 Incidents, advise Subscriber at least every 2 hours of the status of its efforts and the expected timing of Incident Resolution or Interim Process delivery.
Notarize also provides updated User Documentation, as necessary, to reflect any changes to the Service due to an Update or Incident Resolution.
More Definitions of Incident Resolution
Incident Resolution or “Resolved” Incident means that either (1) AWS Managed Services has restored all Unavailable services or resources pertaining to that Incident to an available state, or (2) where AWS Managed Services determines that Unavailable Stack(s) or resource(s) cannot be restored to an available state, AWS Managed Services has initiated a customer-authorized Infrastructure Restore. If you do not authorize an Infrastructure Restore as recommended by AWS when an Infrastructure Restore will bring all the resources pertaining to that Incident to an available state, you will not be eligible for a Service Credit for the associated Incident Resolution Time Service Commitment.
Incident Resolution means the point at which Riskonnect has responded to an Incident and/or Problem and Riskonnect has either: (a) successfully diagnosed and taken appropriate corrective actions to return the systems(s) or service(s) to an acceptable level of operability and performance to the County to conduct business (including conducting and concluding a Root Cause Analysis as required); or (b) has provided an appropriate answer to an inquiry or an informational question that is understood by and acceptable to the County. In both cases, the Incident is not resolved until the County is convinced and satisfied that it has been resolved.
Incident Resolution means that the problem that was reported dose not exist any more or that a work around was found. In case the Time to Resolve of a Workaround is more then 50% then the required Time to Resolve the incident time to resolve will be exceeded by 5 working days.
Incident Resolution means the point at which Vendor has responded to an Incident and Vendor has either: (a) conducted and successfully completed a Root Cause Analysis on a problem and appropriately corrected both the results and the cause of the problem; or (b) has provided an appropriate answer to an inquiry or an informational question that is understood by and acceptable to Court. In both cases, the Incident is not resolved until Court is convinced and satisfied that it has been resolved.
Incident Resolution means a modification or addition that, when made or added to the non-conforming System and/or Services brings the operation of System and Services into conformance with the Acceptance Criteria, the Documentation and the standards set forth in these Universal Terms and Conditions. Incident Resolution. Client shall promptly notify Medisolv of any Incidents in the System or Services, to permit Medisolv to resolve such Incidents in accordance with the terms hereunder. Medisolv will initiate remote diagnosis and troubleshooting within the targeted incident response time period pursuant to the chart below. Medisolv’s target response within the hours of 8 AM EST and 5 PM EST, depending on the severity level of the Incident (the severity levels being Severity Levels 1-5 as defined below), will be as follows: Severity Level Examples of each Severity Level Incident Response Time (Time after incident identified before response received) Incident Resolution Time (Time permitted to resolve incident or provide acceptable workaround from time initial response received) Severity 1 Complete shutdown of all Software functions Access to one or more Software functions not available Client’s business impacted Within 30 minutes of initial notification of incident. < 6 hours Severity 2 Major subset of Software application impacted Client’s business impacted Within 4 hours of initial notification of incident Within same business day Severity 3 Minor subsystem failure Data entry or access impaired on a limited basis Within same business day of initial notification of incident Within 2 business days Severity 4 System is operating with minor issues Have work-around in place Within same business day of initial notification of incident Within 1 week Severity 5 New System Enhancement Quarterly Schedule Within 2 weeks When notifying Medisolv of an Incident, Client will identify the severity level of the Incident and Medisolv will correct Incidents as stated above. Medisolv may provide resolution of an Incident by means of a workaround consisting of sufficient programming and operating instructions to implement such Incident Resolution, provided Medisolv supplies a fix within a reasonable period of time and the workaround is reasonable and does not unduly burden Client or its operations. During the Incident Resolution process, time taken by Client to respond to Service Provider shall not be counted in the Incident Resolution time frame.
Incident Resolution means the point in time at which Nettitude (acting reasonably at all times) considers an Incident to have been successfully resolved by either: a) returning the relevant Services or Supported Equipment (as applicable) to a level of performance substantially in accordance with its agreed specification; or b) referring the Incident to the relevant Third Party Vendor or Resolver Group; or c) as otherwise specified in the relevant Service Annex to an Order. Incident Resolution Timescale means the period of time specified in a Service Annex during which Nettitude will use reasonable endeavours to perform Incident Resolution;
Incident Resolution means the point at which Contractor has responded to an Incident and/or Problem and Contractor has either: (a) successfully diagnosed and taken appropriate corrective actions to return the systems(s) or service(s) to an acceptable level of operability and performance to the County to conduct business (including conducting and concluding a Root Cause Analysis as required); or (b) has provided an appropriate answer to an inquiry or an informational question that is understood by and acceptable to the County. In both cases, the Incident is not resolved until the County is convinced and satisfied that it has been resolved.