Informing requirements. (a) Contractor shall include, at a minimum, the information about EPSDT services listed below in its Member Handbook and on its website.
i. The benefits of preventive health care;
ii. The services available under the EPSDT program and where and how to obtain those services;
iii. That the services provided under the EPSDT program are without cost to the Member;
iv. That Non-Emergent Medical Transportation (NEMT) services are available for EPSDT services upon request; and
v. That assistance with scheduling appointments for EPSDT services is available upon request.
(b) Contractor shall inform Members or their Representatives who have not utilized EPSDT services of the availability of such services on an annual basis, following initial notification by provision of the Member Handbook.
Informing requirements. All CalWORKs applicants and recipients must be informed of the availability of Health Alliance services. Clients must be assured that utilizing Health Alliance services will not result in negative consequences (e.g., reduced benefits, law enforcement involvement, etc.). Eligibility Workers (EW) must inform the client that they can self-disclose any substance abuse or mental health issues at any time. Prime opportunities may exist at the time of benefits application or during Employment Services participation. The “CalWORKs Community Health Alliance” brochure must be provided to each CalWORKs AU: • During the Intake process, • At the annual CalWORKs Redetermination (RD), and • Any time the client requests substance abuse/mental health services. EWs and CWES Workers must review the "CalWORKs Community Health Alliance" brochure and document in the Maintain Case Comments window that substance abuse and mental health information was given and explained.
Informing requirements. The Important Information for Applicants and Recipients, coversheet to the JA 2 and SAWS 2, Statement of Facts, will be revised to provide notice of the new/changed penalties to recipients. You will receive these forms under separate cover.
