Issue Severity Levels Sample Clauses

Issue Severity Levels. 3. Response Times • Fixes & Patches (1.0.1) • Updates (1.1) • Upgrade / New Release / Version (2.0) 37 XXXX Key Clauses / Maintenance License Grant Pricing Warranty Maintenance General Provisions Support Levels Who receives, diagnoses and fixes the problem? Help Desk Product Experts Development Team 1 2 3 User Support Levels XXXX Key Clauses / Maintenance License Grant Pricing Warranty Maintenance General Provisions Severity Levels and Response Times Issue Severity Response Time to Acknowledge Issue Response Time to Fix Issue Level 1 (Low) No significant impact on users. Return call or email within 8 hours. Provide fix within 30 days. Level 2 (Moderate) Causes some user issues, but most processes are functional. Return call or email within 4 hours. Provide fix within 5 days. Level 3 (High) Significant impact on system use. Return call or email within 1 hour. Provide fix ASAP— 24 hours or less. 39 XXXX Key Clauses / Maintenance License Grant Pricing Warranty Maintenance General Provisions Timing and Duration Warranty in XXXX XXXX Signed / SW Delivered 1st Use / Acceptance 1 year after 1st use Warranty Commencement Warranty Expiration Maintenance Early Start Date for Maintenance – Extend for 18 Months Deferred Start Date for Maintenance – 12 Month Term 40 XXXX Key Clauses / General Provisions License Grant Pricing Warranty Maintenance General Provisions Sample Clauses Order of Precedence Confidentiality Severability Term Termination Limitation of Liability Assignment Relationship of Parties Governing Law Dispute Resolution Integration FAR and DFARS 41 Negotiating Strategies
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Issue Severity Levels. 3. Response Times • Fixes & Patches (1.0.1) • Updates (1.1) • Upgrade / New Release / Version (2.0) 57 XXXX Key Clauses / Maintenance License Grant Pricing Warranty Maintenance General Provisions License Version 1.0 Functional performance of product Patches & Fixes 1.0.1 (under warranty) Maintenance & Support during warranty post warranty Product Development / R & D Support Services Product Entitlements • Fixes & Patches (1.0.1) • Updates (1.1) • Upgrade / New Release / Version (2.0)
Sample 1
Issue Severity Levels. The “Severity” levels assigned to issues caused by Errors in the 2Ring Service are defined as follows: Severity Definition TIRT 1 Severe impact or degradation to the Subscriber’s business operations caused by intermittent disruption of the 2Ring Service. 4 hours 2 2Ring Service is available and operational. Users are able to perform functions on the 2Ring Service but performance is degraded or severely limited. 12 hours 3 2Ring Service is available and operational. Users’ ability to perform functions on the 2Ring Service is largely unaffected, but noncritical functions or procedures are unusable. 72 hours 4 2Ring Service is available and operational. Trivial impact to Subscriber’s business operations or Subscriber requires information or assistance on the 2Ring Service capabilities or configuration. Any 2Ring Service questions and configuration change assistance requests fall under this category. 96 hours
Sample 1
Issue Severity Levels. 3. Response Times during warranty As shown in video tutorial post warranty Product Development / R & D • Fixes & Patches (1.0.1) • Updates (1.1) • Upgrade / New Release / Version (2.0) 56 XXXX Key Clauses / Maintenance Warranty Pricing License Grant Maintenance General Provisions License Version 1.0 Functional performance of product Patches & Fixes 1.0.1 (under warranty) Maintenance & Support Product Entitlements Support Services
Sample 1

Related to Issue Severity Levels

  • Formal Levels 14.3.1 Step 1.

  • Sound Level Company will take all reasonable measures to reduce to a minimum vibrations that may cause damage to any equipment, structure, building or portion of any building whether on the Premises, Common Use Areas, or located elsewhere on the Airport, and to keep the sound level of its operation as low as possible.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Grievance Levels Level One. If not resolved on an informal discussion basis, the grievance shall be reduced to writing, outlining:

  • Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with the grievant's immediate supervisor.

  • Formal Level A. Level I:

  • Offense Level Calculations i. The base offense level is 7, pursuant to Guideline § 2B1.1(a)(1).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Position Level Select whether the employee's position level is one of the following: 6a. Non supervisory - Anyone who does not have supervisory/team leader responsibilities.

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