Juniper Networks’ Support Obligations Sample Clauses
The "Juniper Networks’ Support Obligations" clause defines the responsibilities Juniper Networks has to provide technical support and maintenance services for its products or solutions. Typically, this clause outlines the scope of support, such as response times, availability of helpdesk services, software updates, and escalation procedures for resolving issues. By clearly specifying what support customers can expect, this clause ensures that users receive timely assistance and helps prevent disputes over the level or quality of support provided.
Juniper Networks’ Support Obligations. Upon Juniper Networks’ acceptance of a valid purchase order from End User or an Authorized Reseller for any Service Contract and End User’s payment of the applicable fees as set forth in Section 6, Customer will be entitled to receive such purchased Juniper Networks Services in accordance with the terms of DIR Contract No. DIR-TSO-2641 and this Agreement.
a) Hardware Repair/Replacement. Juniper Networks will use commercially reasonable efforts to provide Hardware repair/replacement in accordance with the Hardware replacement support option purchased by End User, subject to the terms set forth in Section 4. All returned Hardware must be returned in accordance with Juniper Networks’ RMA process then in effect. (The current process is described at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/support/rma-procedure.html.) Juniper Networks is not responsible for transportation or customs delays.
Juniper Networks’ Support Obligations. Upon Juniper Networks’ acceptance of a valid purchase order from End User or an Authorized Reseller for any Service Contract and End User’s payment of the applicable fees as set forth in Section 6, Customer will be entitled to receive such purchased Juniper Networks Services in accordance with the terms of this Agreement.
a) Hardware Repair/Replacement. Juniper Networks will use commercially reasonable efforts to provide Hardware repair/replacement in accordance with the Hardware replacement support option purchased by End User, subject to the terms set forth in Section 4. All returned Hardware must be returned in accordance with Juniper Networks’ RMA process then in effect. (The current process is described at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/support/rma- procedure.html.) Juniper Networks is not responsible for transportation or customs delays.
Juniper Networks’ Support Obligations. Upon Juniper Networks’ acceptance of a valid purchase order for Support and Customer’s payment of the applicable fees as set forth in Section 6, Customer will be entitled to receive Support from Juniper Networks in accordance with the terms of this Agreement.
Juniper Networks’ Support Obligations