On-Site Support. Vendor agrees to provide a resident engineer for on-site support at no additional cost to BTE for a period commencing on July 1, 2005 through December 31, 2005 at BTE’s Broomfield headquarters. Vendor intends to provide reasonable on-site support at BTE’s headquarters in London, England, commensurate with BTE’s purchase of Product for installation in the European Union.
On-Site Support. ETRX shall provide on-site support pursuant to this Agreement only by prior written agreement between the parties. ETRX may agree to provide on site support pursuant to this Agreement to HR customers. If the parties agree that ETRX shall provide such on-site support, either to HR or HR’s customers, HR shall bear all of ETRX’s out-of-pocket expenses for travel, lodging, meals, etc.
On-Site Support. 6.1 Participant may request on site support from Supplier. Supplier shall then have appropriate personnel available at the designated site within a response time of telephone appropriate Bitstream support personnel until receipt of the message left in such voice mail box is retrieved by such Bitstream support personnel. CO-DOC-97.04 December 23, 1997 seven (7) days after receipt of the Participant’s on site support request.
On-Site Support. Clinical Architecture may provide on-site support upon request from Buyer subject to payment of Service Fees for such on-site support.
On-Site Support. 9.12.1 Support or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate.
9.12.2 Unless otherwise agreed in writing by AVEVA and Customer, all on-site Support will be billed to Customer at the then-current AVEVA service rates. Customer agrees that a minimum of four (4) hours will be charged by AVEVA where hourly rates are applicable and a minimum of one (1) day will be charged by AVEVA where daily rates are applicable for service and travel time.
9.12.3 When shift work other than the Normal Workday is required, the Overtime Rate shall apply.
9.12.4 Support time committed in advance by AVEVA on the basis of pre-specified number of days shall not be deemed to include overtime or shift work. If overtime or shift work is required on such commitments, the pre-specified time so committed in advance shall be appropriately reduced.
9.12.5 Unless the AVEVA representative has been released from the job site, or has completed his assignment, Customer will pay AVEVA charges computed as if the AVEVA representative was working a normal work week (five Normal Workdays), regardless of whether or not the representative is prevented from working due to delays beyond his control.
9.12.6 Release from the job site shall entitle the representative to return to his point of origin, with travel time and expenses chargeable to Customer.
9.12.7 Standby time is defined as that time during which an AVEVA representative is requested to remain in readiness and available for Support commencing at the convenience of Customer. Such time shall be considered as time worked, whether or not the representative is at the job site, and Customer will be billed accordingly. If standby time is outside of Normal Working Hours, the Overtime Rate will apply. Standby time will be added to time actually worked for the computation of overtime charges, etc.
9.12.8 AVEVA representatives reserve the right to refuse to work under hazardous conditions. All staging and rigging required for access to equipment to be serviced shall be erected by and at the expenses of Customer or third parties and shall comply with reasonable safety requirements, which Customer will provide to AVEVA at least five (5) business days in advance of AVEVA coming on site. AVEVA representatives shall comply with all reasonable policies, procedures, and rules given to such representatives in writing. However, any protective clothing or equipment, except the standard safety hat, required by Customer regulations shall...
On-Site Support. No need for on-site support is anticipated. However, should the occasion arise, OCSD/Technology personnel will escort Sheriff site(s) if Contractor requires access to the devices.
On-Site Support. If a problem cannot be resolved via phone support, upon CUSTOMER’s request, Supplier shall provide on-site support to perform additional troubleshooting, identification and implementation of a resolution. Such on-site support shall be available on an as-available basis upon a schedule to be mutually agreed. If the problem is found not to be caused by Supplier’s Product, CUSTOMER will be responsible for actual reasonable travel and personal expenses. If the problem is found to be caused by Supplier’s Product, Supplier shall bear its own respective costs for such services.
On-Site Support. Latitude offers, for a fee described in the Proposal, on-site support. On-site support is required if the issue cannot be resolved remotely. On-site support rates are based on the time frame required by Customer and rates will be calculated beginning from the time it is determined on-site support is determined. Latitude will use commercially reasonable efforts to resolve all On-site Support requests in one trip.
On-Site Support. As requested by Sears, CSC shall provide CSC Personnel to staff vacancies and to provide management for the information technology functions needed to support an acquisition, including on-site support at the location of the acquired Entity or business.
On-Site Support. If End User has purchased a Juniper Networks Services Contract that includes on-site support (not available in all Territories), then, upon End User’s request, Juniper Networks will use its commercially reasonable efforts promptly to dispatch a technician to the affected Site. If End User requires on-site support but has not purchased a Juniper Networks Services Contract that includes on-site support, then, upon End User’s request and subject to payment of fees described below, Juniper Networks will use commercially reasonable efforts to dispatch a technician to the affected site within a timeframe to be determined by Juniper Networks based upon the availability of resources. In such case, End User will be billed at Juniper Networks’ then-applicable standard rates for time and materials, and for reasonable pre-approved travel and living expenses in accordance to Texas Travel Management Guide. In either case, provision of onsite support is subject to the following limitations:
i) On-site support is limited to Hardware replacement only; Juniper Networks does not provide On-site assistance for software troubleshooting, or any software related issues.
ii) On-site support may not be available for some Juniper Networks products or in some geographic regions and may require a “set-up” period before they can be made available to End User. During such set-up period, Juniper Networks will use commercially reasonable efforts to provide to End User the closest available service with respect to such product line or in such geographic region. Next Day On- site is provided in the regional time zone of the End User Site.
iii) For the Juniper Networks -IDP and Secure Access product lines, Juniper Networks will only provide assistance with the delivery and initial set up of the Hardware. End User is responsible for the reconfiguration and/or allowing JTAC access to the device to restore the Hardware to its last saved configuration status. End User is responsible for maintaining a backup of the configuration that can be used to restore the device.
iv) End User acknowledges that Juniper Networks intends to subcontract to local affiliates or third parties the performance of On-site Support in certain countries, in which case such subcontractor shall be directly and primarily liable to End User for performance of such subcontracted services.
