On-Site Support. Vendor agrees to provide a resident engineer for on-site support at no additional cost to BTE for a period commencing on July 1, 2005 through December 31, 2005 at BTE’s Broomfield headquarters. Vendor intends to provide reasonable on-site support at BTE’s headquarters in London, England, commensurate with BTE’s purchase of Product for installation in the European Union.
On-Site Support. ETRX shall provide on-site support pursuant to this Agreement only by prior written agreement between the parties. ETRX may agree to provide on site support pursuant to this Agreement to HR customers. If the parties agree that ETRX shall provide such on-site support, either to HR or HR’s customers, HR shall bear all of ETRX’s out-of-pocket expenses for travel, lodging, meals, etc.
On-Site Support. 9.12.1 Support or travel in excess of a Normal Workday shall be invoiced at the Overtime Rate.
On-Site Support. Latitude offers, for a fee described in the Proposal, on-site support. On-site support is required if the issue cannot be resolved remotely. On-site support rates are based on the time frame required by Customer and rates will be calculated beginning from the time it is determined on-site support is determined. Latitude will use commercially reasonable efforts to resolve all On-site Support requests in one trip.
On-Site Support. If a problem cannot be resolved via phone support, upon CUSTOMER’s request, Supplier shall provide on-site support to perform additional troubleshooting, identification and implementation of a resolution. Such on-site support shall be available on an as-available basis upon a schedule to be mutually agreed. If the problem is found not to be caused by Supplier’s Product, CUSTOMER will be responsible for actual reasonable travel and personal expenses. If the problem is found to be caused by Supplier’s Product, Supplier shall bear its own respective costs for such services.
On-Site Support. 6.1 Participant may request on site support from Supplier. Supplier shall then have appropriate personnel available at the designated site within a response time of telephone appropriate Bitstream support personnel until receipt of the message left in such voice mail box is retrieved by such Bitstream support personnel. CO-DOC-97.04 December 23, 1997 seven (7) days after receipt of the Participant’s on site support request.
On-Site Support. As requested by Sears, CSC shall provide CSC Personnel to staff vacancies and to provide management for the information technology functions needed to support an acquisition, including on-site support at the location of the acquired Entity or business.
On-Site Support. If, at WORLDTRAVEL’s request, the provision of maintenance and/or support requires a visit to WORLDTRAVEL’s facilities, WORLDTRAVEL shall bear all of TRX’s out-of-pocket expenses for travel, lodging, meals, etc., unless the on-site visit is required to resolve an issue resulting from TRX’s failure to meet its obligations under this Agreement or resulting from a bug in the Software, in which cases TRX will bear its own expenses. Any such expenses to be paid by WORLDTRAVEL shall be approved in advance by WORLDTRAVEL. On-site support is limited to WORLDTRAVEL facilities, and TRX shall not be obligated to provide support at any other locations.
On-Site Support. 2.2.1. Instances where remote support could not identify or resolve the incident, the call will be escalated to on-site support.
On-Site Support. All technical support shall be provided remotely, unless otherwise agreed by the parties. If Optomany agreed to provide on-site support at the Merchant’s request, such on-site support shall be at a charged at the following standard daily rates: Xxxxxxxx agrees to pay Optomany all amounts associated with the provision of on-site support, including charges for (i) Optomany personnel based on standard rates; (ii) reasonable charges for travel, lodging and miscellaneous expenses; and (iii) applicable taxes.
