Licensed Software Support Sample Clauses

Licensed Software Support. 37 1. Support for the Licensed Software shall consist of preventative maintenance, remedial 9 of 2014 EXHIBIT A C:\USERS\XXXXXX XXXXX\DESKTOP\CERNER EHR\EHR FINAL K DOCS\CERNER-EHR-12-16-DD FINAL 9-11-12 (REDLINE).DOCX CER02ADMKK13 HCA ASR 12-000930 Page 47 of 310 1 maintenance and correction of defects with respect to the Licensed Software during the period for which 2 COUNTY pays for Support and shall continue until terminated as provided in the Agreement. 3 CONTRACTOR shall provide qualified trained service personnel for performing Support bug fixes and 4 software replacement services in the event of Licensed Software failure. CONTRACTOR shall respond 5 pursuant to the procedures regarding reported problems in Paragraph IX. of this Exhibit A to the 6 Agreement to prioritize and categorize System Maintenance and Support. CONTRACTOR shall 7 maintain and, upon request of COUNTY, furnish COUNTY with a written malfunction incident report 8 as provided for in Paragraph IX. of this Exhibit A to the Agreement. In the event of the occurrence of 10 not resolved within twenty four (24) hours, COUNTY may require that CONTRACTOR provide on-site 11 technical support personnel at no additional cost; provided, however, that CONTRACTOR shall not be 12 obligated to provide such on-site technical support if it can demonstrate to COUNTY, in COUNTY’s 13 reasonable discretion, that such on-site technical support is not necessary or would not help to resolve 14 such critical problem.
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Licensed Software Support. 20 1. Support for the Licensed Software shall consist of preventative maintenance, remedial 21 maintenance and correction of defects with respect to the Licensed Software during the period for which 22 COUNTY pays for Support and shall continue until terminated as provided in the Agreement. 23 CONTRACTOR shall provide qualified trained service personnel for performing Support bug fixes and 24 software replacement services in the event of Licensed Software failure. CONTRACTOR shall respond 25 pursuant to the procedures regarding reported problems in Paragraph IX. of this Exhibit A to the 26 Agreement to prioritize and categorize System Maintenance and Support. CONTRACTOR shall 27 maintain and, upon request of COUNTY, furnish COUNTY with a written malfunction incident report as 28 provided for in Paragraph IX. of this Exhibit A to the Agreement. In the event of the occurrence of any 29 critical problem of the type described in Paragraph IX. of this Exhibit A to the Agreement, which is not 30 resolved within twenty four (24) hours, COUNTY may require that CONTRACTOR provide on-site 31 technical support personnel at no additional cost; provided, however, that CONTRACTOR shall not be 32 obligated to provide such on-site technical support if it can demonstrate to COUNTY, in COUNTY’s 33 reasonable discretion, that such on-site technical support is not necessary or would not help to resolve 34 such critical problem.
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Licensed Software Support 
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Related to Licensed Software Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

  • Third Party Software 1. The Software may contain third party software that requires and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located at xxxx://xxx.xxxxxxxxx.xxx/thirdparty/index.html and are made a part of and incorporated by reference into this XXXX. By accepting this XXXX, You are also accepting the additional terms and conditions, if any, set forth therein.

  • Software Warranty We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

  • Software License Subject to the terms of this Agreement, Viasat grants to you a personal, non-exclusive, non-assignable and non-transferable license to use and display the software provided by or on behalf of Viasat (including any updates) only for the purpose of accessing the Service ("Software") on any computer(s) on which you are the primary user or which you are authorized to use. Our Privacy Policies provide important information about the Software applications we utilize. Please read the terms very carefully, as they contain important disclosures about the use and security of data transmitted to and from your computer. Unauthorized copying of the Software, including, without limitation, software that has been modified, merged or included with the Software, or the written materials associated therewith, is expressly forbidden. You may not sublicense, assign, or transfer this license or the Software except as permitted in writing by Viasat. Any attempt to sublicense, assign or transfer any of the rights, duties or obligations under this license is void and may result in termination by Viasat of this Agreement and the license. You agree that you shall not copy or duplicate or permit anyone else to copy or duplicate any part of the Software, or create or attempt to create, or permit others to create or attempt to create, by reverse engineering or otherwise, the source programs or any part thereof from the object programs or from other information made available under this Agreement.

  • Software License Agreement 1) Customers acquiring software licenses under the Contract shall hold, use and operate such software subject to compliance with the Software License Agreement set forth in Appendix D of this Contract. No changes to the Software License Agreement terms and conditions may be made unless previously agreed to between Vendor and DIR. Customers may not add, delete or alter any of the language in Appendix D; provided however, that a Customer and Vendor may agree to additional terms and conditions that do not diminish a term or condition in the Software License Agreement, or in any manner lessen the rights or protections of Customer or the responsibilities or liabilities of Vendor. Order Fulfiller shall make the Software License Agreement terms and conditions available to all Customers at all times.

  • Company Software “Company Software” shall mean any software (including software development tools and software embedded in hardware devices, and all updates, upgrades, releases, enhancements and bug fixes) owned, developed (or currently being developed), used, marketed, distributed, licensed or sold by an Acquired Corporation at any time (other than non-customized third-party software that is not incorporated into any Company Product and is licensed to an Acquired Corporation solely in object code form and solely for internal use on a non-exclusive basis).

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Software Licenses Seller has all necessary licenses to use all material third-party software used in connection with the Purchased Assets, and to Sellers’ knowledge, Sellers’ use of third-party software does not infringe the rights of any Person or Entity.

  • Source Code 5.1 Nothing in this XXXX shall give to the User or any other person any right to access or use the Source Code or constitute any licence of the Source Code.

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