MANAGED TAPE BACKUP SERVICES Sample Clauses

MANAGED TAPE BACKUP SERVICES. SunGard shall provide Managed Tape Backup services for the amount of storage, and in association with the specific servers (target servers), as set forth in the Schedule. Managed Tape Backup Services include: (i) initial connectivity between backup network and target servers; (ii) installation of backup agent software on target servers; (iii) configuration of daily backup schedules in accordance with Customer request; (iv) execution of daily backup schedules; (v) retention of daily backups for 35 days; (vi) file restore from tape upon Customer request; and (vii) modifications to the backup schedule upon Customer request. If Customer subscribes to Database Management Services, SunGard will define and implement Database backup and restore methodology as part of Database Management Services, otherwise Customer acknowledges that Customer is responsible for the backup and restoration methodology for databases. SunGard will use all reasonable efforts to schedule backups within the Customer identified back-up window(s). SunGard cannot guarantee that back-up schedule(s) will be completed within Customer's desired back-up window(s) as backup times are dependant on the number of files and the quantity of data to transfer. If back-up schedules cannot be completed in Customers desired back-up window, a customized solution may be required. A customized solution will require an additional Schedule and a detailed Statement of Work, identifying any additional hardware, software and service requirements. Customer must provide one (1) dedicated network interface per target server, of the type and capability as recommended by SunGard, for connectivity to backup network. Customer agrees to provide SunGard with permanent administrative access to all target servers requiring Managed Tape Backup Services. If the Customer-provided network interface for the Customer production network does not also provide SunGard with access to the target servers, Customer must provide an additional dedicated network interface for connectivity to Subscriber's server(s).
Sample 1
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Related to MANAGED TAPE BACKUP SERVICES

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