Management / Support And Maintenance Services Sample Clauses

Management / Support And Maintenance Services. B.5.1 In consideration of the payment of the Fee, Crealis Labs shall manage The Customer’s Website (on a basis as defined in this Service Order) (the “Management Services”) during the term of this Agreement. B.5.2 Where The Customer’s Website is being transferred from a third party, Crealis Labs will charge the adoption fee stated. For this fee, Crealis Labs will amend The Customer’s Website such that it can be managed within Crealis Labs’s quality procedures. This will include the insertion of source code control information such as version numbers. A copyright statement will also be inserted into every file. By default, this will list Crealis Labs as controlling copyright (on The Customer’s behalf). The Customer must provide alternative copyright information in writing prior to the adoption process should they require other information to be shown. B.5.3 The Support and Maintenance services shall comprise routine and emergency maintenance and support including Bug fixes relating to the operation of the Website on the customer server for the Man hours per calendar month, with the agreed response time as shown in the Project Specification. Additional time shall be chargeable at Crealis Labs’s then applicable rates and payable monthly in arrears. The Support and Maintenance Services shall only comprise remedial and corrective services and static content additions of updates; enhancements and development services shall be dealt with under a separate contract. B.5.4 Crealis Labs reserves the right to alter or vary the Management Services, including for the avoidance of doubt, as a consequence of changes in or variations made by its Third Party Suppliers, provided always that any such alteration or variation shall not materially affect the Management Services that were prior to the alteration or variation provided to The Customer and provided always that it shall, where practicable, provide the Customer with not less than one month’s prior written notice of its intention to vary the same.
Sample 1
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Management / Support And Maintenance Services. F.5.1 In consideration of the payment of the Fee, Firstserv shall manage The Customer’s Website (on a basis as defined in this Service Order) (the “Management Services”) during the term of this Agreement. F.5.2 Where The Customer’s Website is being transferred from a third party, Firstserv will charge the adoption fee stated. For this fee, Firstserv will amend The Customer’s Website such that it can be managed within Firstserv’s quality procedures. This will include the insertion of source code control information such as version numbers. A copyright statement will also be inserted into every file. By default this will list Firstserv as controlling copyright (on The Customer’s behalf). The Customer must provide alternative copyright information in writing prior to the adoption process should they require other information to be shown. F.5.3 The Support and Maintenance services shall comprise routine and emergency maintenance and support including Bug fixes relating to the operation of the Website on the Firstserv server for the Man hours per calendar month, with the agreed response time as shown in the Project Specification. Additional time shall be chargeable at Firstserv’s then applicable rates and payable monthly in arrears. The Support and Maintenance Services shall only comprise remedial and corrective services and static content additions of updates; enhancements and development services shall be dealt with under a separate contract. F.5.4 Firstserv reserves the right to alter or vary the Management Services, including for the avoidance of doubt, as a consequence of changes in or variations made by its Third Party Suppliers, provided always that any such alteration or variation shall not materially affect the Management Services that were prior to the alteration or variation provided to The Customer and provided always that it shall, where practicable, provide the Customer with not less than one month’s prior written notice of its intention to vary the same.
Sample 1

Related to Management / Support And Maintenance Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Network Maintenance and Management 38.1 The Parties will work cooperatively to implement this Agreement. The Parties will exchange appropriate information (for example, maintenance contact numbers, network information, information required to comply with law enforcement and other security agencies of the government, escalation processes, etc.) to achieve this desired result. 38.2 Each Party will administer its network to ensure acceptable service levels to all users of its network services. Service levels are generally considered acceptable only when End Users are able to establish connections with little or no delay encountered in the network. Each Party will provide a twenty four (24)-hour contact number for Network Traffic Management issues to the other’s surveillance management center. 38.3 Each Party maintains the right to implement protective network traffic management controls, such as “cancel to”, “call gapping” or seven (7)-digit and ten (10)-digit code gaps, to selectively cancel the completion of traffic over its network, including traffic destined for the other Party’s network, when required to protect the public-switched network from congestion as a result of occurrences such as facility failures, switch congestion or failure or focused overload. Each Party shall immediately notify the other Party of any protective control action planned or executed. 38.4 Where the capability exists, originating or terminating traffic reroutes may be implemented by either Party to temporarily relieve network congestion due to facility failures or abnormal calling patterns. Reroutes shall not be used to circumvent normal trunk servicing. Expansive controls shall be used only when mutually agreed to by the Parties. 38.5 The Parties shall cooperate and share pre-planning information regarding cross-network call-ins expected to generate large or focused temporary increases in call volumes to prevent or mitigate the impact of these events on the public-switched network, including any disruption or loss of service to the other Party’s End Users. Facsimile (FAX) numbers must be exchanged by the Parties to facilitate event notifications for planned mass calling events. 38.6 Neither Party shall use any Interconnection Service provided under this Agreement or any other service related thereto or used in combination therewith in any manner that interferes with or impairs service over any facilities of AT&T-21STATE, its affiliated companies or other connecting telecommunications carriers, prevents any carrier from using its Telecommunications Service, impairs the quality or the privacy of Telecommunications Service to other carriers or to either Party’s End Users, causes hazards to either Party’s personnel or the public, damage to either Party’s or any connecting carrier’s facilities or equipment, including any malfunction of ordering or billing systems or equipment. Upon such occurrence either Party may discontinue or refuse service, but only for so long as the other Party is violating this provision. Upon any such violation, either Party shall provide the other Party notice of the violation at the earliest practicable time. 38.7 AT&T TENNESSEE hereby commits to provide Disaster Recovery to CLEC according to the plan below. 38.7.1 AT&T TENNESSEE Disaster Recovery Plan 38.7.2 In the unlikely event of a disaster occurring that affects AT&T TENNESSEE’s long-term ability to deliver traffic to a CLEC, general procedures have been developed by AT&T TENNESSEE to hasten the recovery process in accordance with the Telecommunications Service Priority (TSP) Program established by the FCC to identify and prioritize telecommunication services that support national security or emergency preparedness (NS/EP) missions. A description of the TSP Program as it may be amended from time to time is available on AT&T TENNESSEE’s Wholesale – Southeast Region Web site. Since each location is different and could be affected by an assortment of potential problems, a detailed recovery plan is impractical. However, in the process of reviewing recovery activities for specific locations, some basic procedures emerge that appear to be common in most cases. 38.7.3 These general procedures should apply to any disaster that affects the delivery of traffic for an extended time period. Each CLEC will be given the same consideration during an outage, and service will be restored as quickly as possible. AT&T TENNESSEE reserves the right to make changes to these procedures as improvements become available or as business conditions dictate. 38.7.4 This plan will cover the basic recovery procedures that would apply to every CLEC.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

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