Managing & Protecting Your Account. 8.1. You are responsible for the safekeeping of your username and password for your Account (“Access Codes”) and the personal identification number for your Card (“PIN”).
8.2. Do not share your PIN with anyone. You must keep your PIN safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person.
8.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
8.4. Do not share your Access Codes with anyone except an Authorised Person. If you disclose the Access Codes to any Authorised Person, you are responsible and liable for their access, use or misuse of the Account, their breach of the terms of this Agreement or disclosure of the Access Codes.
8.5. The Payment Services may only be used by you and each Additional Cardholder or Authorised Person.
8.6. You must not give the Card to any other person or allow any other person to use the Payment Services except Authorised Persons or Additional Cardholders. You must keep the Card in a safe place.
8.7. Failure to comply with Clauses 8.2 and/or 8.5 may affect your ability to claim any losses under Clause 14 in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, intentionally, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at Clause 15.
8.8. If you believe that someone else knows your Account or Card security details, you should contact us immediately in accordance with Clause 13.
8.9. Once your Card has expired (see Clause 11), or if it is found after you have reported it as lost or stolen, you must destroy your Card by cutting it in two, through the magnetic strip.
Managing & Protecting Your Account. 7.1. You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
7.2. You must keep your Account, PIN, Username and Password safe, and separate from your
I. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
II. never writing your PIN on your Card or on anything you usually keep with your Card;
III. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
Managing & Protecting Your Account. 8.1. You are responsible for the safekeeping of your username and password for your Account (“Access Codes”) and the personal identification number for your Card (“PIN”).
8.2. Do not share your PIN with anyone. You must keep your PIN safe and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
2.i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
2.ii. never writing your PIN on your Card or on anything you usually keep with your Card;
2.iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
2.iv. not disclosing your PIN to any person.
8.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
8.4. If you forget your PIN, you should go on website or mobile app to retrieve your PIN again.
8.5. Do not share your Access Codes with anyone except an Authorised Person. If you disclose the Access Codes to any Authorised Person, you are responsible and liable for their access, use or misuse of the Account, their breach of the terms of this Agreement or disclosure of the Access Codes.
8.6. The Payment Services may only be used by you and each Additional Cardholder or Authorised Person.
8.7. You must not give the Card to any other person or allow any other person to use the Payment Services except Authorised Persons or Additional Cardholders. You must keep the Card in a safe place.
8.8. Failure to comply with Clauses 8.2 and/or 8.5 may affect your ability to claim any losses under Clause 14 in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, intentionally, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at Clause 15.
8.9. If you believe that someone else knows your Account or Card security details, you should contact us immediately in accordance with Clause 13.
8.10. Once your Card has expired (see Clause 11), or if it is found after you have reported it as lost or stolen, you must destroy your Card by cutting it in two, through the magnetic strip.
Managing & Protecting Your Account. 8.1. You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
8.2. You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person.
8.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
8.4. If you forget your PIN, you should send an SMS instruction to +000 0000000 with to retrieve your PIN again. As an example: send PIN 12345678 to +000 0000000
8.5. The Payment Services may only be used by you.
8.6. You must not give the Card to any other person or allow any other person to use the Payment Services. You must keep the Card in a safe place.
8.7. Failure to comply with clause 8.2 may affect your ability to claim any losses in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at clause 15.
8.8. If you believe that someone else knows your Account or Card security details, you should contact us immediately.
8.9. Once your Card or your Account has expired or if it is found after you have reported it as lost or stolen you must destroy your Card by cutting it in two, through the magnetic strip.
Managing & Protecting Your Account. 8.1. You are responsible for the safekeeping of your username and password for your Account (“Access Codes”).
8.2. Do not share your Access Codes with anyone except an Authorised Person. If you disclose the Access Codes to any Authorised Person, you are responsible and liable for their access, use or misuse of the Account, their breach of the terms of this Agreement or disclosure of the Access Codes.
8.3. The Payment Services may only be used by you and each Authorised Person.
8.4. Failure to comply with Clauses 8.2 may affect your ability to claim any losses under Clause 14 in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, intentionally, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at Clause 15.
8.5. If you believe that someone else knows your Account security details, you should contact us immediately in accordance with Clause 13.
Managing & Protecting Your Account. 8.1. You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
8.2. You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person.
8.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
8.4. If you forget your PIN, you should send an SMS instruction to +000 000 000 000 with the word <PIN> and the last 8 digits of your card to retrieve your PIN again. As an example: send PIN 12345678 to 00000. You can also retrieve your PIN via IVR by calling 000 00 00 00 or you can just visualize you PIN on your personal area at xxx.xxxxxxxxx.
Managing & Protecting Your Account. 7.1. You are responsible for the safekeeping of your username and password for your Account (“Access Codes”).
7.2. Do not share your Credentials with anyone. You must keep your credentials safe and not disclose it to anyone else.
7.3. Do not share your Access Codes with anyone except an Authorised Person. If you disclose the Access Codes to any Authorised Person, you are responsible and liable for their access, use or misuse of the Account, their breach of the terms of this Agreement or disclosure of the Access Codes.
7.4. The Payment Services may only be used by you or an Authorised Person.
7.5. You must not give your account access details to any other person or allow any other person to use the Payment Services except Authorised Persons. You must keep the account access details in a safe place.
7.6. Failure to comply with Clauses 7.2 and/or 7.5 may affect your ability to claim any losses under Clause 14 in the event that we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, intentionally, with undue delay or with gross negligence. In all other circumstances your maximum liability shall be as set out below at Clause 14.
7.7. If you believe that someone else knows your Account access details, you should contact us immediately in accordance with Clause 12.
Managing & Protecting Your Account. 7.1. You are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
7.2. You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person.
7.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
7.4. If you forget your PIN, you should send an SMS instruction to 00 (0) 000 0000000 with <PIN> <last 8 digits of your card> to retrieve your PIN again. As an example: send PIN 12345678 to 0762 4803759 7.5. The Payment Services may only be used by the Customer.
Managing & Protecting Your Account. 8.1. You are responsible for the safekeeping of your username and password for your Account (“Access Codes”) and you are responsible for your Card, any Username, PIN number and Account passwords. Do not share your Card or Account security details with anyone.
8.2. You must keep your Account, PIN, Username and Password safe, and separate from your Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is watching;
iv. not disclosing your PIN to any person.
8.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately when received.
8.4. If you forget your PIN, you should send an SMS instruction to +00.0.000.00.000 with <PIN> <last 8 digits of your card> to retrieve your PIN again. As an example: send PIN 12345678 to +00.0.000.00.000 8.5. The Payment Services may only be used by you.
Managing & Protecting Your Account. 15.1 You are responsible for Your Account and Cards and any Security Information. Do not share Your Security Information with anyone and keep it safe and separate from Your Account and Cards or any record You keep of them. This includes not disclosing Your Security Information to any person.
15.2 Failure to comply with the provisions regarding Security Information may affect Your ability to claim any losses should Your Account or Cards be compromised.
15.3 The Issuer is required by law to keep Your funds in segregated and appropriately safeguarded designated account so that in the event that the Issuer becomes insolvent, Your funds should be protected against claims made by any other creditors.
