Meeting Attendance. The MCO must prepare for and send appropriate staff representatives to participate in all meetings and events when ODM requires MCO attendance and participation. Meetings may include but are not limited to technical assistance sessions, performance and compliance, systems configuration, provider network decisions, and policy and program development. The MCO must not record meetings or calls with or where ODM is present or participating without ODM’s express prior written approval. The word “record” has its commonly understood meaning and includes, for example and without limitation, inscribing or capturing words, statements, conversations, discussions, meetings, presentations, and phone calls using electronic or digital means or methods. The MCO must designate staff who are appropriately qualified and authorized to take actions or make decisions in the topic area. It is insufficient to send solely the MCO Contract Administrator to meetings and events that require specific subject matter expertise and authority (e.g., discussion of clinical topics, quality topics, program integrity).
Appears in 5 contracts
Samples: Baseline Provider Agreement, Baseline Provider Agreement, Baseline Provider Agreement
