Modifications to Scope Of License Sample Clauses

Modifications to Scope Of License. The service provider will arrange to provide the required number of users and/or server licences whenever required by the Bank. Further, the service provider will arrange for onsite support for additional period on demand. The offisite support will only start after the online support ends. SERVICE METRIC 1.1 Service Measure or Service definitions As per annexure “A” para 2.1. 1.2 Service level objective As per annexure “A” para 2.1.
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Modifications to Scope Of License. [Identify here any modifications to the scope of the License defined in Section 3.1.]
Sample 1
Modifications to Scope Of License. The service provider will arrange to provide the required number of users and/or server licences whenever required by the Bank. Further, the service provider will arrange for onsite support for additional period on demand. The offisite support will only start after the online support ends. SERVICE METRIC<strike off any of the term, if it is inapplicable> 1.1 Service Measure or Service definitions < Kindly determine, the key business function, process or procedure being measured and reported on and which parties should continuously improve> As per annexure “A” para 2.1. 1.2 Service level objective < Kindly determine, key specific service component (for example, requirements, defects, test cases) that is to be measured.> As per annexure “A” para 2.1. 1.3 Service Window < demarcate the time periods during which the service level will be measured. In regard to services, this is focused on the duration of the project or development of life cycle> The service of the application should be available Banks working days with 99.9% availability. (a) Service metric for production support Uptime Metric The percentage uptime is calculated on monthly basis as follows: (A month is taken as a calendar month and number of days are actually number of days in each month) If the service provider fails to maintain guaranteed uptime of 99.9% on quarterly ba- sis, Bank shall impose penalty as mentioned below on slab basis. 1. >= 99.9% No Penalty
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Related to Modifications to Scope Of License

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