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Onsite Support Sample Clauses

Onsite Support. Onsite support is available to End User at the current onsite support fee.
Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan at no extra charge for corporate offices located within a 60-mile radius from the CNS Office (0000 Xxx Xxxxxx Xxxxx, Xxxxxxxxxx, XX 00000). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate.
Onsite Support. 5.4.1 County will provide onsite support to Public Body on an as-needed basis and at County’s discretion. Onsite support visits can be up to four hours long and must be scheduled one week before the onsite visit. Public Body shall contact the Service Center to schedule an onsite support visit.
Onsite Support. If your Support Services include onsite Support Services , a WinMagic technical representative will visit your site subject to the following conditions: (i) onsite visits will be undertaken only if all other support service activities have failed to resolve the issue; (ii) you are limited to three (3) discrete site visits per year; (iii) for any additional days onsite that are required after the first three (3) days, you will be charged at WinMagic’s then-current list price for professional services; (iv) you agree to reimburse WinMagic for reasonable travel costs for onsite visits; (v) if, after the visit, it is determined by WinMagic that the source of the issue is due to a factor other than the Software, or that you had not installed available bug fixes or other patches, or for any reason referenced in Section 2(c) of this SSLA, you agree to pay WinMagic for the on-site services at WinMagic’s then-current list price for professional services; (vi) you agree to provide WinMagic or its authorized partner with sufficient and safe access to your facilities in order to permit WinMagic to fulfill its obligations under this SSLA; and (vii) you understand that onsite support may not be available or may be delayed for some geographic regions.
Onsite Support. No onsite support will be provided by Sage Intelligence.
Onsite Support. When, at Nuix’s discretion and following agreement from the End-User that on-site Support is required, End-User will reimburse Nuix for all related traveling expenses and costs for travel time, board and lodging with all professional service in accordance with FTR/JTR, as applicable. End-User shall only be liable for such travel and expenses as approved by End-User and funded under the applicable purchase order.
Onsite Support. If, for whatever reason, support is required to be delivered by the Company from anywhere other than the offices of the Company, and you approve the delivery of that support, you shall pay the then-current applicable onsite support fees (including travel time) and the Company's reasonable travel, subsistence and other expenses incurred in connection therewith.
Onsite Support. In critical situations, ASP member may request onsite support as a separate and distinct billable service. Onsite support is subject to Citrix resource availability, and the tasks performed will vary based on the situation, environment, and business impact of the problem.
Onsite Support. If Supplier and Customer agree that onsite services are necessary to remedy any Licensed Software support or performance issue, then in each such event Supplier will invoice Customer for reimbursable expenses incurred by Supplier in providing such services, and Customer will pay the invoiced amount per the payment terms provided in Appendix A, Section 8J of DIR Contract No. DIR-TSO-3418. IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE INSTALLING OR USING THE LICENSED SOFTWARE AND THE ACCOMPANYING USER DOCUMENTATION. THE LICENSED SOFTWARE AND THE USER DOCUMENTATION ARE COPYRIGHTED AND LICENSED (NOT SOLD). BY INSTALLING OR USING THE LICENSED SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT. IF YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT IN CONJUNCTION WITH YOUR EMPLOYMENT ON BEHALF OF YOUR EMPLOYER, A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ENTITY TO THIS LICENSE AGREEMENT. IF YOU DO NOT HAVE THE AUTHORITY TO BIND YOUR EMPLOYER, A COMPANY OR OTHER LEGAL ENTITY THAT WILL USE THE LICENSED SOFTWARE, DO NOT INSTALL THE LICENSED SOFTWARE OR ACCEPT AND AGREE TO THE TERMS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE AGREEMENT, DO NOT USE THE LICENSED SOFTWARE, AND, IF YOU HAVE ALREADY INSTALLED THE LICENSED SOFTWARE, PROMPTLY AND PERMANENTLY REMOVE IT FROM YOUR SYSTEM AND DESTROY ALL COPIES OF THE LICENSED SOFTWARE AND USER DOCUMENTATION, RETURN TO LICENSOR ANY CDs AND OTHER MEDIA CONTAINING THE LICENSED SOFTWARE AND THE USER DOCUMENTATION WITHIN A REASONABLE PERIOD OF TIME (NOT TO EXCEED THIRTY (30) DAYS), AND REQUEST A REFUND OF THE LICENSE FEES PAID BY YOU FOR THE LICENSES OF THE LICENSED SOFTWARE. EXCEPT TO THE EXTENT THE LICENSED SOFTWARE IS SUBJECT TO A SEPARATE WRITTEN SOFTWARE LICENSE AGREEMENT BETWEEN YOU AND LICENSOR, THIS LICENSE AGREEMENT WILL SUPERSEDE ANY AND ALL LICENSE AGREEMENTS GOVERNING ANY LICENSES OF THE LICENSED SOFTWARE PREVIOUSLY GRANTED BY LICENSOR (AND ITS PREDECESSORS IN INTEREST) TO YOU.
Onsite Support. On extreme cases, where on-site support is imperative, it will be on the discretion of the Service Provider to determine the necessity of on-site support. In such case, on site support would be given as part of the subscription service, whereby the customer would be cover travel and accommodation costs.