Service Level Objective means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.
Service Level Objective or "SLO" means a performance level objective. For clarity, an SLO is not a Service Level, and there is no remedy, financial or otherwise, if Orange fails to achieve any Service Level Objective.
Service Level Objective or "SLO" means the target Service Level applicable to the Service. The Service Level Objectives are targets only and there are no remedies, financial or otherwise, associated with non-achievement of Service Level Objectives.
Examples of Service Level Objective in a sentence
Customer will not be entitled to any service credits under an applicable Service Level Agreement or Service Level Objective that Customer might have otherwise accrued during any suspension.
More Definitions of Service Level Objective
Service Level Objective means a performance target applicable to the Secure Gateway Service, which does not generate a financial penalty in the event that Orange does not meet the target.
Service Level Objective means the then-current version of the performance commitments, if any, for a particular aaS Offering. If applicable, these will be provided in the Service Offering Description.
Service Level Objective or “SLO” means the Response Time Support Service standards set forth in Table 2.2 as they apply to Enterprise Essential and Enterprise Elite Support Service plans for production environment Incidents only.
Service Level Objective means any of the service levels described in Section 5.3 of this Service Description.
Service Level Objective. 2: Scheduled Maintenance ASPL will perform essential maintenance upgrades wherever possible within the following scheduled periods: From 2100 hours on the 15th of every month until 0300 hours on the 16th of every month. Note that unless absolutely necessary, the scheduled maintenance period for any January will be suspended and the relevant work rolled into preceding or following scheduled maintenance periods. Maintenance situations may also occur that affect availability outside of the scheduled maintenance periods, as described in Section 4 of the CSA. Instances of such situations would not be excepted from the availability formulas as described in Service Level Objective 1: Availability. Service Level Objective 3: Response Times ASPL guarantees response times for issues raised according the time and day when the issue is raised. Failure to respond within the agreed time will result in a service credit upon the initial breach. ASPL guarantees a response within 24 hours for any issue raised within Support opening hours and through normal Support communication channels, as defined on the TaxCalc Website. Should an issue be raised outside of Support opening hours, it will be addressed during the next working day. For reference, Support opening hours are advertised on the TaxCalc Website. During January, Support opening hours are extended. The amount of Service Credit that can be claimed when ASPL fails to respond (at least acknowledgement of the issue) within these parameters is 1% (per issue) of the monthly fee, to a maximum of 5% per month. Any issue raised to ASPL will be assessed and resolved on a ‘best efforts’ basis according to its severity and complexity. Service Credits Should ASPL fail to achieve the SLOs set out within this SLA, Service Credits may be claimed back as set out in the relevant SLO as per Section 7 of the CSA.
Service Level Objective. “SLO” is a specific target for a service metric
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