New, Changed and Improved Service Levels Sample Clauses

New, Changed and Improved Service Levels. The relationship managers will review the Service Levels for the preceding 12 months during the last calendar quarter of every contract year and Supplier shall improve Service Levels in light of process evolution and advances in technology. At any time during the Term, the Parties shall discuss and determine changes to the Service Levels where such changes are feasible. Further, Supplier shall cooperate in good faith as reasonably requested by Company in any benchmarking process conducted by Company to determine if the Service Levels and Service Level Credits equal or exceed the standards for which comparable services are provided based on the size of the information technology environment, the scope of the services and the industry sector. If Company discovers as a result of such benchmarking process that there is a deviation adverse to Company between the benchmarking results and the Service Levels and Service Level Credits, then, the Relationship Managers will jointly review the benchmarking results. If the benchmarking results credibly demonstrate that the Service Levels and Service Level Credits do not equal or exceed the more favorable service levels and service level credits, then Supplier agrees to improve the Service Levels and Service Level Credits within a reasonable time after the date of the conclusion of the benchmarking process and the Parties shall document such improvements in an amendment to the applicable SOWs. EXHIBIT G This Exhibit G forms a part of, and shall be governed by, the terms of the Master Services Agreement by and between Company and Supplier dated as of the Effective Date (the “MSA”). In the event of any conflict between the terms hereof and the terms of the MSA, the terms hereof shall prevail. Capitalized terms used in this Exhibit G that are not defined herein have the meanings ascribed to them in the MSA or in the other Exhibits or Appendices entered into pursuant to the MSA. For mutual consideration, the receipt and adequacy thereof is hereby acknowledged by each of the Parties, the Parties hereby agree as follows:
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Related to New, Changed and Improved Service Levels

  • Service Levels (1) DTI shall perform the Services in accordance with the service levels (the "Service Levels") as may be agreed to from time to time in writing by DTI and the Funds (the "Service Level Agreement"). Failure to perform in a manner which equals or exceeds the Service Levels shall result in fee credits ("Fee Credits") or the Funds' right to terminate this Agreement, as set forth in the Service Level Agreement.

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Service Providing Methodology 1.3.1 Party A and Party B agree that during the term of this Agreement, where necessary, Party B may enter into further service agreements with Party A or any other party designated by Party A, which shall provide the specific contents, manner, personnel, and fees for the specific services.

  • Service Level Standards The parties agree to negotiate in good faith certain service level standards that, once agreed upon, will be incorporated into this Agreement subsequent to the effective date of the Agreement.

  • Supplier Selection If Customer selects a seat or galley supplier that is not on the Boeing recommended list, such seat or galley will become BFE and the provisions of Exhibit A, Buyer Furnished Equipment Provisions Document, of the AGTA will apply.

  • Benchmark Replacement Conforming Changes In connection with the use, administration, adoption or implementation of a Benchmark Replacement, the Administrative Agent will have the right to make Conforming Changes from time to time and, notwithstanding anything to the contrary herein or in any other Loan Document, any amendments implementing such Conforming Changes will become effective without any further action or consent of any other party to this Agreement or any other Loan Document.

  • Quality Specifications SANMINA-SCI shall comply with the quality specifications set forth in its Quality Manual, incorporated by reference herein, a copy of which is available from SANMINA-SCI upon request.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • USE OF THIRD PARTY SYSTEMS-LEVEL SOFTWARE State Street and the Fund acknowledge that in connection with the Data Access Services provided under this Addendum, the Fund will have access, through the Data Access Services, to Fund Data and to functions of State Street’s proprietary systems; provided, however that in no event will the Fund have direct access to any third party systems-level software that retrieves data for, stores data from, or otherwise supports the System.

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