Transition Staffing. To staff the Transition team, the Service Provider will use a blend of existing experienced Service Provider employees as well as hire new experienced employees. The staff assigned to work Transition will be specific to Transition and separate from the steady state team. The Service Provider plans that more than 75% of the staff from Phase I Transition will be assigned to work on the steady state team. The Service Provider will accomplish this by staffing individuals from the steady state team during Phase I to work Transition. This will ensure continuation of the knowledge from Transition. Upon Commencement, these resources will transfer to the steady state team and remain on the account with the knowledge they’ve acquired from the Phase I Transition. The resources who continue to work on Transition during Phase II will be separate from the steady state team. The team will be made up of: Transition Managers HR Administrators Systems Engineers Systems Administrators Process Managers Security Engineers Tools Engineers Architects
Transition Staffing. The Service Provider will deploy the following Transition resources:
Transition Staffing a. Each Party will provide the resources reasonably necessary to complete the applicable Transition in accordance with the Transition Plan. Each Party will use best efforts within commercially reasonable limits to ensure the continuity of such employees assigned to perform services related to a Transition. Each such employee will have the proper skill, training and background necessary to accomplish their assigned tasks and all work will be performed in a competent and professional manner, by qualified personnel and will conform to the specifications. Additional details with respect to the Transition staffing will be set forth in the Transition Plan. The foregoing provisions do not limit Supplier’s or Company’s obligations under the Agreement.
b. Without limiting its obligations under subsection 3(a) above, in the Transition Plan, each Party shall assign a project manager for the Transition who will, among other things, (i) serve as the primary point of contact for all Transition Services and Transition events; (ii) oversee all Transition activities and tasks for the applicable Party as well as the individuals who will perform the Transition Services; and (iii) participate in Transition planning, including conference calls, in each case or (i), (ii), and (iii) above as further described and in accordance with the Transition Plan.
Transition Staffing. 1. ADMINISTRATOR, SDI and COMMONWEALTH and the applicable CLIENT shall each devote, or cause to be devoted in the case of third party staff, qualified business and technical staff as is reasonably necessary to complete the transition of the administration of the Contracts as contemplated herein (as supplemented by the Master Agreement) to ADMINISTRATOR and SDI.
2. During the conversion activities (see Schedule B), COMMONWEALTH and/or the Client shall provide experienced and knowledgeable resources capable of supplying the following to assist ADMINISTRATOR and SDI perform their Transition Service responsibilities:
a) provide resources capable of validating product specifications and setup;
b) provide information technology resources capable of identifying sources of data and providing the required data in electronic media format;
c) provide experienced resources capable of operating and maintaining the current COMMONWEALTH and/or CLIENT software contract administration systems;
d) provide actuarial resources capable of testing and certifying values being generated by the ADMINISTRATOR's and SDI's system; and
e) provide data in electronic media format to assist with the automated financial reconciliation process.
3. The staffing required of each party will be addressed in more detail by the parties as the transition process proceeds. In any event, each party recognizes that circumstance unforeseen in connection with the development of the Transition Plan may require it to devote additional or fewer staff than anticipated.
