NPH to be an employer of Sample Clauses

NPH to be an employer of choice 1 Create a loyal and committed workforce NEW 2 Adopt a culture which promotes and celebrates trust NEW Appendix 2 – Measures – Still working progress‌ Ref Definition Reporting frequency 2013-14 actual NBC 2014-15 YTD (Sept) NBC Benchmark Data* (U/M/L) 15/16 16/17 17/18 1 STRATEGIC OBJECTIVE ONE - Deliver and maintain high quality homes and estates PROPOSED % of homes not achieving the Northampton Standard Annual HI29 (HMPI101) % of repairs completed during first visit Monthly 96.69% 97.19% Top Quartile 96.17 / 89.92 / 81.93 97% 97.50% 98.00% HI30 (HMPI102) % of tenants satisfied with most recent repair Monthly 98.56% 97.41% Top Quartile 97.95 / 94.03 / 91.65 97.40% 98.50% 99.00% New2014-15 HI42 Satisfaction with grounds maintenance Quarterly 28.60% New2014-15 HI43 % of blocks cleaned to a satisfactory or better standard Quarterly 54% New Satisfied with overall quality of home Bi-annual 71% Bottom Quartile** (87 / 83 / 79) TBA New Satisfied with neighbourhood as a place to live Bi-annual 68% Bottom Quartile** (87 / 85 / 80) TBA New Satisfied with the repairs and maintenance service Bi-annual 67% Bottom Quartile** (85 / 80 / 75) TBA New 2014-15 HI41 Satisfaction with the way your anti-social behaviour complaint was dealt with Quarterly 75% 3rd Quartile (ASB Club) 89.25 / 79.00 / 70.00 80% 85% 90% 2 STRATEGIC OBJECTIVE TWO - Deliver high quality and customer focused housing services HouseMark Percentage of new tenants satisfied with the allocations and lettings process Annual No data PROPOSED % of introductory tenancies that do not progress to secure tenancies Quarterly HI1 Average time taken to re-let local authority homes (days) Monthly 28.84 32.26 2nd Quartile 23.06 / 31.9 / 37.78 27 25 22 HI4 (BV69) Void rent loss Monthly 1.90% 2.14% Bottom Quartile 1.12 / 1.74 / 1.90 TBA TBA TBA HI 12 (HMPI210) Rent Collected as a % of rent owed (ex arrears b/f) Monthly 99.9 98.62% Top Quartile 99.92 / 99.63 / 99.20 99.60% 98% 98% 3 STRATEGIC OBJECTIVE THREE - Improve empowerment, opportunity and access for all HouseMark The number of stage 1 complaints upheld in the year (fully or partially) Quarterly 58.68% 67.00% 2nd Quartile (Complaints Club, Q4 2013/14) 47.92/59.09 /73.91 60% 50% 40% HI17 Number improvements made as result of tenant involvement Quarterly 283 237 HI18 % of tenants satisfied views are taken into account Bi-annual 52% Bottom Quartile** (74 / 69 / 64) TBA HI19 LA tenants satisfied with Landlord services Bi-annual 72% Bottom Quartile** (89 / 85 / ...
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Related to NPH to be an employer of

  • An Employee (other than a casual employee) required to attend for jury service during ordinary working hours will be reimbursed by the Company an amount equal to the difference between the amount paid in respect of the employee’s attendance for such jury service and the amount of wage the employee would have received in respect of the ordinary time the employee would have worked had the employee not been on jury service.

  • Leave When Employment Terminates 31.7.1 Except as provided in sub-clause 31.7.3, when the employment of an employee is terminated for any reason, the employee or his estate shall, in lieu of earned but unused vacation leave, be paid an amount equal to the product obtained by multiplying the number of days of earned but unused vacation leave by the daily rate of pay applicable to the employee immediately prior to the termination of his employment.

  • Termination of Employment Executive's employment hereunder may be terminated under the following circumstances:

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