Outline of Support Process Sample Clauses

Outline of Support Process. 6.1.1 All requests for assistance should first be logged with the Digital Service Desk which will manage the calls to resolution. Calls will be categorised as either Incidents or Service Requests (Tasks). In general, resolution of incidents takes precedence over fulfilment of Service Requests (Tasks).
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Outline of Support Process. All requests for assistance must first be logged on the Help Desk which we will use to manage calls through to resolution. Calls will be categorised as either Incidents or Service Requests (Tasks). In general, resolution of incidents takes precedence over fulfilment of Service Requests (Tasks)  Incidents. An incident is where an error or disruption to an existing service has occurred that requires resolution to enable normal working to continue. Incidents are allocated priorities according to the business impact and urgency of the situation.  Service Requests (Tasks). These are requests for a service such as installing a new computer, providing access to a computer application, new starter setup, or upgrading an existing PC etc.
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Outline of Support Process. All requests for assistance should first be logged via the Contact Person who will manage the calls to resolution.
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Related to Outline of Support Process

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