Performance Objectives     General Principles Sample Clauses

Performance Objectives     General Principles. Both parties agree that the purpose of Performance Objectives is to align critical success metrics, focus both parties on these metrics, and improve collaboration between the parties to drive better outcomes. • Bonuses will be billed one month in arrears to allow time to calculate actual performance achieved and appeal and resolve disputes if necessary. • All performance objectives shall be measured on a **** basis. All Performance Objectives are measured from the time that a call connects to the Vendor CSR queue. All Performance Objectives shall be measured at the Program level and not at the individual CSR level. • Vendor and Comcast will review Vendor’s performance in comparison to the Performance Objectives at least quarterly and determine the priorities and plans for the execution of future work. The reviews will be prepared in any reasonable format to meet the needs of Comcast. Vendor will prepare a **** key performance indicator scorecard for review with Comcast. Any changes to the Performance Objectives that Vendor and Comcast mutually agree on will be documented in accordance with the Change Management process. If, during the reviews, the parties determine in writing that Vendor is not meeting the applicable Performance Objectives for a particular **** and Vendor is not otherwise excused from meeting or exceeding such Performance Objectives, Vendor will propose to Comcast a corrective action plan. If such corrective action plan does not bring Vendor into compliance with the then applicable Performance Objectives, Comcast may terminate the SOW in accordance with Section 7.4, Performance Objective Default, below.
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Related to Performance Objectives     General Principles

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Objectives and Principles Article 1

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Specific Objectives In accordance with Articles 34 and 35 of the Cotonou Agreement, the specific objectives of this Agreement are to:

  • Service Objectives D4.1 The Services will:

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

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