Procedures for intervention contacts Sample Clauses

Procedures for intervention contacts. In the event of a malfunction detected by the Customer on the Solution, the Customer undertakes to warn FIND & ORDER, from Monday to Friday, from 9am to 7pm (French time), by telephone (+00 0.00.00.00.00) or by email to the following address: xxxxxxx@xxxxxxxxxx.xxx. FIND & ORDER will take note of any such notifications made by the Customer and provide an answer within the deadlines indicated above. In the event of a malfunction detected by FIND & ORDER on the Solution, FIND & ORDER will immediately inform the Customer at the following address: . FIND & ORDER is committed to finding a solution within the intervention times mentioned above. The FIND & ORDER contact will be: - Xxxxxxx XXXXXXXX, - xxxxxxx.xxxxxxxx@xxxxxxxxxx.xxx, - +00 0.00.00.00.00. The Customer contact will be: - Name : - Email : _ - Phone number : Form of intervention The Customer undertakes to allow FIND & ORDER to access the Solution, remotely by telephone and / or in the Customer buidling, as part of the Technical Assistance and Maintenance. In the event of necessary intervention on site, FIND & ORDER must first inform the facility manager or the person in charge of the building, of the intervention of a technician. FIND & ORDER undertakes to ensure that its teams adhere to the "Non-disclosure Agreement" signed between FIND & ORDER and the Client, as well as, during interventions in the Customer’s buidling, the Customer's internal regulations. The Customer undertakes to provide FIND & ORDER with the time slots required for the maintenance intervention and to allow the staff sent by FIND & ORDER to access to the equipment. The Customer must give him sufficient space and provide him with the necessary assistance and maintenance. Interventions will be performed by FIND & ORDER technicians during regular business hours of nine consecutive hours between 9 am and 6 pm on Monday to Friday business days (French time). FIND & ORDER shall under no circumstances subcontract the services subject of the Contract without the express prior consent of the Customer. The use of one or more subcontractors shall not in any way diminish FIND & ORDER's liability to the Client under this Contract, FIND & ORDER remaining liable to the Client for the performance of the Contract and remaining its exclusive interlocutor. FIND & ORDER is responsible for all damage caused by its staff and that of any subcontractors in the Customer ‘s building.
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