Provider Web Portal Sample Clauses

Provider Web Portal. The Contractor must implement, operate, support, and host a Provider Web Portal that enables pharmacies and prescribers to electronically access services specific to their practices with access granted to the State. Contractor must provide support, updates, and maintenance of the Provider Web Portal as required by the State. The Contractor guarantees that any data exchange on its website between the Contractor and the State or providers shall conform to the security requirements set forth in Attachment D of this Contract. At a minimum, the portal must provide a secure, electronic means for both pharmacies and prescribers to validate member eligibility; view drug history; view the preferred drug list and clinical criteria; submit a PA request; check on the status and expiration date of a PA; support pending PA status inquiries; provide relevant pharmacy policy and procedure manuals and other instructional documents; document repository for pharmacy program announcements and updates; MAC list; drug coverage policies; and provide appropriate contact information for various help desks and Contractor Key Personnel staff. It is the State’s and the Contractor’s objective that this portal integrate with the State’s Enterprise Health Services Platform for identity and access management and each shall work cooperatively toward that objective. The provider portal must also have administrator features such as user activity reports (ex. number and type of PA requests, user access requests, and PA determination status; user maintenance features such as creating and updating the accounts of other administrators, reviewing and approving or denying login requests from new users; viewing activity logs such as failed logins and unauthorized access attempts. The Contractor must provide technical support for portal users.
Sample 1
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Related to Provider Web Portal

  • Provider Network The Panel of health service Providers with which the Contractor contracts for the provision of covered services to Members and Out-of-network Providers administering services to Members.

  • Web Portal If you elect to link to and use the web interface provided by us (the “Web Portal”), you agree that the Web Portal is for the sole purpose of enabling Recipients to update and add their contact information. If you elect to use the Web Portal, we grant for the period of the Term (as defined below) to you a limited non-exclusive, worldwide, royalty-free license to place a digital image of the applicable sign-up Logo, which will be presented to you (the “Image”), on an appropriate page of your Internet site, with a hyperlink to our Web Portal site (the “Link”) currently at xxxxx://xxxxxx.xxxxxxxxxxxxxxxxxxx.xxx/. You may not use any other trademark or service xxxx in connection with the Image without our prior written approval. The Link may not be used in any manner to provide an Authorized User with access to the Web Portal via any framing, layering or other techniques now known or hereafter developed that permit display of the Web Portal with any materials posted by you or anyone other than us. You may not allow the Image to be linked to any other web site. You may not use the Image in any manner not permitted hereunder, modify the Image, or copy, or create a derivative work from, the “look and feel” of the Image. We will have the right to review all uses of the Image for quality control purposes and proper compliance. We reserve the right to modify permission to use the Image and/or the Link at any time.

  • Provider Services The Contractor’s system shall collect, process, and maintain current and historical data on program providers. This information shall be accessible to all parts of the MCMIS for editing and reporting.

  • Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints and surveys. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the PM, as opposed to the contractor. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Any customer complaints will be investigated by the PM using the Quality Assurance Monitoring Form – Customer Complaint Investigation, identified in Attachment A4.

  • Network PHARMACY is a retail, mail order or specialty pharmacy that has a contract to accept our pharmacy allowance for prescription drugs and diabetic equipment or supplies covered under this plan. NETWORK PROVIDER is a provider that has entered into a contract with us or other Blue Cross and Blue Shield plans. For pediatric dental care services, network provider is a dentist that has entered into a contract with us or participates in the Dental Coast to Coast Network. For pediatric vision hardware services, a network provider is a provider that has entered into a contract with EyeMed, our vision care service manager.

  • Customer Access The Customer is responsible for the access to the Cloud Services and is responsible for maintaining the confidentiality of its access methods such as usernames and passwords and agrees to notify the Supplier via the Cloud Services support channel if a password is compromised. The Customer is responsible for all activities that occur under its Account.

  • PROVIDER PERSONNEL 9.1 The Department and Provider agree and acknowledge that in the event of the Provider ceasing to provide the Services or part of them for any reason, Clause 25 (Re-Provision of the Services) of the Agreement will apply.

  • Internet Connectivity School must provide sufficient hardline internet connectivity and the required network configurations (provided in Exhibit A) for each Pixellot System to allow live broadcasts. PlayOn will provide the point-to-point wireless internet base station (“Point to Point”) when needed to deliver hardline internet connectivity to Pixellot Systems installed in outdoor venues; provided that PlayOn is able to select the make and model of the Point to Point system. In the event that School requests, or requires, a specific Point to Point system that is different from what is provided by PlayOn, then School must provide and install the Point to Point system at its own expense.

  • Web Hosting If Customer submits a Service Order(s) for web hosting services, the following terms shall also apply:

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

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