Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts.
(A) Errors and Questions In case of errors or questions about your electronic transactions, you should notify us as soon as possible through one of the following methods: Telephone us at (000) 000-0000 or 800-44-MOCSE during business service hours; Contact us by using the secure messaging feature within the Service; or Write to us at 0000 Xxxxxx Xxxx Xxxxxxx XX 00000 If you think your statement is incorrect or you need more information about an electronic transfer or Bill Payment transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
1. Tell us your name, relevant Service account number(s), and User ID;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your account. For errors regarding electronic transactions on new consumer accounts, we may take up to 90 days to investigate your complaint or question. We may take up to 20 Business Days to credit a new account for the amount you think is in error. If it is determined there was no error, we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.
(B) Consumer Liability for Unauthorized Transfers Tell us AT ONCE if you believe your User ID or Password has been lost or stolen. Telephoning is the best way of minimizing your possible losses. You could lose all the money in your account (pl...
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts. (A) Errors and Questions In case of errors or questions about your electronic transactions, you should notify us as soon as possible through one of the following methods: · Telephone us at 000-000-0000 during customer service hours; · Contact us by using the secure messaging feature within the Service; or · Write to us at HYPERION BANK CUSTOMER SERVICE – 000 XXXX XXXXXX XXXXXX, PHILADELPHIA, PA 19123 If you think your statement is incorrect or you need more information about an electronic transfer or Bill Payment transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must: · Tell us your name, relevant Service account number(s), and Customer Number; · Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, · Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts. (A) Errors and Questions In case of errors or questions about your electronic transactions, you should notify us as soon as possible through one of the following methods: •Telephone us at (406) 000- 0000 during customer service hours; •Contact us by using the secure messaging feature within the Service; or •Write to us at PO Box 48 Kalispell, MT 59903-0048 If you think your statement is incorrect or you need more information about an electronic transfer or Bill Payment transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
1. Tell us your name, relevant Service account number(s), and Access ID;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts. A. Errors and Questions
1. Tell us your name, relevant account number(s), and Access ID;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts. In Case of Errors or Questions About Your Electronic Transfers.
Provisions Applicable Only to Consumer and Sole Proprietors Deposit Accounts
