Customer Service Hours Sample Clauses

Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
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Customer Service Hours. NetSpend customer service will be open from 8:00 A.M. to 9:00 P.M. Central Time, (“CT”) on business days and 8:00 A.M. to 5:00 P.M. (CT), Saturdays and Sundays (excluding Thanksgiving, Christmas and New Years Day).
Sample 1Sample 2
Customer Service Hours. The Company shall be responsible for maintaining commercially reasonable customer service capabilities in relation to the purchase of materials from the Website by Users. Company agrees to work with the Institution to support their 4 different start-dates during a semester with reasonable evening support call hours before and during the start of the course start dates in accordance with schedules as mutually agreed upon by the Parties.
Sample 1
Customer Service Hours manned telephone coverage Monday through Friday and on Saturday during the same published hours applicable for such service for TxDOT’s other tolled facilities, excluding TxDOT-observed holidays, and 24 hour availability of interactive voice response (IVR) system. Faults to telephone line and/or IVR rectified as soon as possible but no later than within 24 hours, with the possible exception of faults outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control. NOTE: This Performance Standard is not applicable to Saturdays unless and only so long as TxDOT’s call center operations are extended to Saturdays. within 24 hours 1 7. 24X7 availability of secure customer access through TxDOT Online CSC (in English and Spanish) for account maintenance purposes (including opening an account, changing information on an account, viewing account status and statements, and replenishing an account balance, etc.). Faults that result in TxDOT Online CSC being unavailable (outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control) rectified as soon as possible but no later than within 24 hours. within 24 hours 3 8. 24X7 availability to receive email. Faults to email availability rectified as soon as possible but no later than within 24 hours. Exceptions include faults outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control. within 24 hours 1 9. 24X7 availability to receive facsimile. Faults to facsimile availability rectified as soon as possible but no later than within 24 hours. Exceptions include faults outside of scheduled maintenance and failures due to non- TxDOT equipment or failures outside TxDOT’s control. within 24 hours 1 10. Call abandon rate less than or equal to 4%. < or = 4% 2 11. 96% of escalations received via the Service Recovery Process receive a response within one Business Day. 96% 2 12. 96% of Customer Service Specialists have at least two customer interactions monitored each month. 96% 3
Sample 1
Customer Service Hours. Every day is a business day except Saturdays, Sundays, and Federal Holidays. Business hours are Monday through Thursday 8:30 a.m. to 5:00 p.m., Thursday and Friday 8:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 2:00 p.m. More detailed information about branch locations and business hours is available on request or on our website, xxx.xxxxxxxxxxx.xxx. Customer Service is available during business hours. Please telephone Reading Cooperative Bank Customer Service at 781-942-5000. • Account balance and transaction display, account statements, check copies, and I.R.S. forms and 1098 and 1099 related interest reporting; • Deposit Checks (Mobile Banking ONLY) • Transfer funds electronically between accounts and banks, "Transfers"; • Make loan payments • Xxxx Pay • Pay A Person (P2P) • Place stop payments • Open an account • Wire Transfers • Money Management Tool
Sample 1
Customer Service Hours. The Contractor shall provide customer services for all User Agencies locations Monday through Friday from 8:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. The Contractor shall provide a phone number(s), fax number(s), and email address for each representative. The Contractor shall notify the State Vendor Manager of any changes to this list within forty-eight (48) hours. The State shall be provided the opportunity to approve or deny any new proposed personnel. A phone line must be available for all agencies twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall ensure that no agency member requesting help or service shall have to wait more than 15 seconds to talk to a live person. This wait time starts when the call connects to a live person answering the phone. The Contractor’s system shall be up and running twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall offer the State a contact or contacts for User Agencies to report any failures, insufficiencies, or other concerns. All failures, insufficiencies, or other concerns in the delivery of services shall be reported to the Contract Manager and handled immediately. The Contractor shall respond within one hour to a User Agency’s report of failures, insufficiencies, or other concerns of services. The Contractor shall promptly resolve all contractual and User Agency concerns, issues, or complaints to the satisfaction of the User Agency and the Vendor Manager. The Contractor shall resolve all customer service issues within 48 hours of submission. The Contractor should respond to the Vendor Manager within 24 hours of Vendor Manager trying call, email, or otherwise correspond with the Vendor. If the Account Manager is out of office they should put such notice on their email and give a backup contact in case of needing immediate assistance.
Sample 1
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Saturday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. Neither the regular rates nor the overtime rates defined in Exhibit A apply to moves performed on Sundays. The Contractor shall provide quotes for Sunday moves as requested. The Contractor shall resolve all customer service issues within 48 hours of submission. Any schedule changes shall only be allowed with mutual agreement between the State and the Contractor.
Sample 1
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Customer Service Hours. Customer service helpdesk, will be available to accept, and work on support calls received from Customer between the hours of 09:00am and 19:00pm Monday through Friday excluding Brazil Public Holidays. Times specified are São Paulo local Times. Emails may be sent to xxxxxxx.xxxxxxxxxxx@xxxxx.xxx.xx
Sample 1

Related to Customer Service Hours

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Supplier’s Staff 3.3.1 Access to the Premises shall be limited to such Staff and the Supplier’s suppliers as are necessary for the Supplier to fulfil its obligations under the Contract. The Supplier shall co-operate with others working on the Premises to such extent as the Authority may reasonably require. 3.3.2 The Authority reserves the right to refuse to admit to, or to withdraw permission to remain on, the Premises:- (a) for any member of the Staff; or (b) for any person employed or engaged by any member of the Staff, whose admission or continued presence would be, in the reasonable opinion of the Authority, undesirable. 3.3.3 At the Authority’s written request, the Supplier shall provide a list of the names and business addresses of all persons who may require admission in connection with the Contract to the Premises, specifying the capacities in which they are concerned with the Contract and giving such other particulars as the Authority may reasonably request. 3.3.4 The Supplier’s Staff, engaged within the boundaries of the Premises, shall comply with such rules, regulations and requirements (including those relating to security arrangements) as may be in force from time to time for the conduct of personnel when at or outside those premises. 3.3.5 If the Supplier fails to comply with Clause 3.3.3 within one (1) Month of the date of the request and in the reasonable opinion of the Authority, such failure may be prejudicial to the interests of the Crown, then the Authority may terminate the Contract, provided always that such termination shall not prejudice or affect any right of action or remedy which shall have accrued or shall thereafter accrue to the Authority. 3.3.6 The decision of the Authority as to whether any person is to be refused access to the Premises and as to whether the Supplier has failed to comply with Clause 3.3.3 shall be final and conclusive.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

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