Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Customer Service Hours. NetSpend customer service will be open from 8:00 A.M. to 9:00 P.M. Central Time, (“CT”) on business days and 8:00 A.M. to 5:00 P.M. (CT), Saturdays and Sundays (excluding Thanksgiving, Christmas and New Years Day).
Customer Service Hours. Every day is a business day except Saturdays, Sundays, and Federal Holidays. Business hours are Monday through Thursday 8:30 a.m. to 5:00 p.m., Thursday and Friday 8:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 2:00 p.m. More detailed information about branch locations and business hours is available on request or on our website, xxx.xxxxxxxxxxx.xxx. Customer Service is available during business hours. Please telephone Reading Cooperative Bank Customer Service at 000-000-0000. SERVICES AVAILABLE THROUGH ONLINE BANKING AND MOBILE BANKING: • Account balance and transaction display, account statements, check copies, and I.R.S. forms and 1098 and 1099 related interest reporting; • Deposit Checks (Mobile Banking ONLY) • Transfer funds electronically between accounts and banks, "Transfers"; • Make loan payments • Bill Pay • Pay A Person (P2P) • Place stop payments • Open an account • Wire Transfers • Money Management Tool
Customer Service Hours. Customer service helpdesk, will be available to accept, and work on support calls received from Customer between the hours of 09:00am and 19:00pm Monday through Friday excluding Brazil Public Holidays. Times specified are São Paulo local Times. Emails may be sent to xxxxxxx.xxxxxxxxxxx@xxxxx.xxx.xx
Customer Service Hours. The Company shall be responsible for maintaining commercially reasonable customer service capabilities in relation to the purchase of materials from the Website by Users. Company agrees to work with the Institution to support their 4 different start-dates during a semester with reasonable evening support call hours before and during the start of the course start dates in accordance with schedules as mutually agreed upon by the Parties.
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Saturday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. Neither the regular rates nor the overtime rates defined in Exhibit A apply to moves performed on Sundays. The Contractor shall provide quotes for Sunday moves as requested. Customer Service Response Time The Contractor shall resolve all customer service issues within 48 hours of submission. Moving and Storage Expectations Schedule Change Any schedule changes shall only be allowed with mutual agreement between the State and the Contractor.
Customer Service Hours. The Contractor shall provide customer services for all User Agencies locations Monday through Friday from 8:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed. The Contractor shall provide a phone number(s), fax number(s), and email address for each representative. The Contractor shall notify the State Vendor Manager of any changes to this list within forty-eight (48) hours. The State shall be provided the opportunity to approve or deny any new proposed personnel. A phone line must be available for all agencies twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall ensure that no agency member requesting help or service shall have to wait more than 15 seconds to talk to a live person. This wait time starts when the call connects to a live person answering the phone. The Contractor’s system shall be up and running twenty-four hours per day, seven days per week, and three hundred sixty-five (365) days per year including Holidays. The Contractor shall offer the State a contact or contacts for User Agencies to report any failures, insufficiencies, or other concerns. All failures, insufficiencies, or other concerns in the delivery of services shall be reported to the Contract Manager and handled immediately. The Contractor shall respond within one hour to a User Agency’s report of failures, insufficiencies, or other concerns of services. The Contractor shall promptly resolve all contractual and User Agency concerns, issues, or complaints to the satisfaction of the User Agency and the Vendor Manager. The Contractor shall resolve all customer service issues within 48 hours of submission. The Contractor should respond to the Vendor Manager within 24 hours of Vendor Manager trying call, email, or otherwise correspond with the Vendor. If the Account Manager is out of office they should put such notice on their email and give a backup contact in case of needing immediate assistance.
Customer Service Hours manned telephone coverage Monday through Friday and on Saturday during the same published hours applicable for such service for TxDOT’s other tolled facilities, excluding TxDOT-observed holidays, and 24 hour availability of interactive voice response (IVR) system. Faults to telephone line and/or IVR rectified as soon as possible but no later than within 24 hours, with the possible exception of faults outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control. NOTE: This Performance Standard is not applicable to Saturdays unless and only so long as TxDOT’s call center operations are extended to Saturdays. within 24 hours 1 7. 24X7 availability of secure customer access through TxDOT Online CSC (in English and Spanish) for account maintenance purposes (including opening an account, changing information on an account, viewing account status and statements, and replenishing an account balance, etc.). Faults that result in TxDOT Online CSC being unavailable (outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control) rectified as soon as possible but no later than within 24 hours. within 24 hours 3 8. 24X7 availability to receive email. Faults to email availability rectified as soon as possible but no later than within 24 hours. Exceptions include faults outside of scheduled maintenance and failures due to non-TxDOT equipment or failures outside TxDOT’s control. within 24 hours 1 9. 24X7 availability to receive facsimile. Faults to facsimile availability rectified as soon as possible but no later than within 24 hours. Exceptions include faults outside of scheduled maintenance and failures due to non- TxDOT equipment or failures outside TxDOT’s control. within 24 hours 1 10. Call abandon rate less than or equal to 4%. < or = 4% 2 11. 96% of escalations received via the Service Recovery Process receive a response within one Business Day. 96% 2 Performance Standard Standard Points 12. 96% of Customer Service Specialists have at least two customer interactions monitored each month. 96% 3
