Questions and Complaints Procedure Sample Clauses

Questions and Complaints Procedure. We are dedicated to providing a high quality service and We want to ensure that We maintain this at all times. If You have any questions or concerns about this insurance or the handling of a claim, please contact the broker through whom this insurance was arranged. If You wish to make a complaint, You can do so at any time by referring the matter to: Complaints Department XL Xxxxxx Services SE 00 Xxxxxxxxxxx Xxxxxx Xxxxxx EC3V 0BG Email: xxxxxxxxxxxxxxxxx@xxxxx.xxx Telephone Number: +00 (0)00 0000 0000 XL Xxxxxx Services SE acts on Our behalf in the administration of complaints. Depending on who Your Insurer is, the next steps are as follows. If Your Insurer is AXA XL Underwriting Agencies Limited in respect of Syndicate 2003 If You remain dissatisfied after the Complaints Department has considered Your complaint, it may be possible in certain circumstances to refer the complaint to Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at xxx.xxxxxx.xxx/xxxxxxxxxx and are also available from AXA XL Underwriting Agencies Limited at the above address or from Lloyd’s at: Lloyd’s Complaints Xxx Xxxx Xxxxxx London EC3M 7HA United Kingdom Telephone Number: +00 (0)00 0000 0000 Email: xxxxxxxxxx@xxxxxx.xxx If You remain dissatisfied after Lloyd’s has considered Your complaint, or You have not received a decision by the time XL Xxxxxx Services SE and Lloyd’s have taken eight (8) weeks overall to consider Your complaint, You can refer Your complaint to the Financial Ombudsman Service at: Exchange Tower London E14 9SR United Kingdom Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Telephone Number: From within the United Kingdom 0800 0234 567 calls to this number are free on mobiles and landlines 0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers From outside the United Kingdom +00(0)00 0000 0000 Fax Number: +00(0)00 0000 0000 Text Number: 00000 000 000 Call Back Service The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx If Your Insurer is AXA XL Insurance Company UK Limited If the Insured remains dissatisfied after the Complaints Department has considered the complaint, or a decision has not been received within eight (8) weeks, the Insured can refer the complaint to the Financial Ombudsman Service using th...
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Questions and Complaints Procedure. We are dedicated to providing a high quality service and We want to ensure that We maintain this at all times. If You have any questions or concerns about the policy or the handling of a claim please contact Your broker through whom this policy was arranged. If You wish to make a complaint You can do so at any time by referring the matter to: Complaints Department XL Xxxxxx Services SE 00 Xxxxxxxxxxx Xxxxxx London EC3V 0BG United Kingdom Telephone Number: +00 (0)00 0000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxx.xxx XL Xxxxxx Services SE acts on Our behalf in the administration of complaints. If You remain dissatisfied after the Complaints Department has considered Your complaint, or You have not received a final decision within eight (8) weeks, You can refer Your complaint to the Financial Ombudsman Service at: Exchange Tower London E14 9SR Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Telephone Number: From within the United Kingdom 0800 0234 567 calls to this number are free on mobiles and landlines 0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers From outside the United Kingdom +00 (0)00 0000 0000 Fax Number: +00 (0)00 0000 0000 Text Number: 00000 000 000 Call Back Service The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for XL Xxxxxx Insurance Company UK Limited is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit xxxx://xx.xxxxxx.xx/odr
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Related to Questions and Complaints Procedure

  • Questions and Complaints If you have a concern or complaint about your treatment or about your billing statement, please talk to us about it. We will take your criticism seriously and respond respectfully. If you have questions about this notice, disagree with a decision we make about access to your records, or have other concerns about your privacy rights, you may contact us at 720.324-8781. If you believe that your privacy rights have been violated and wish to file a complaint with us, you may send your written complaint to: Xxxxx X. Xxxxxx, Ph.D. Enrich Relationship Center of Colorado 0000 Xxxx Xxxxxxx Xxxxxx, Xxxxx 000 Centennial, CO 80112 You may also send a written complaint to the Secretary of the U.S. Department of Health and Human Services. We can provide you with the appropriate address upon request. You have specific rights under the Privacy Rule. We will not retaliate against you for exercising your right to file a complaint. We reserve the right to change the terms of this notice and to make the new notice provisions effective for all PHI that we maintain. A FINAL WORD The therapeutic relationship is a very personal and individualized partnership. We want to know what you find helpful and what, if anything, may be getting in the way. We want you to feel free to share with us what we can do to help. YOUR SIGNATURE BELOW INDICATES THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ITS TERMS AND SERVES AS AN ACKNOWLEDGEMENT THAT YOU HAVE RECEIVED THE HIPAA NOTICE DESCRIBED ABOVE. Signature: Date:

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Claims Procedure An Executive or Beneficiary (“claimant”) who has not received benefits under this Agreement that he or she believes should be distributed shall make a claim for such benefits as follows:

  • GRIEVANCE ARBITRATION PROCEDURE The grievance-arbitration procedure set forth in Sections 16.32 through 16.38 shall be applicable only to disputes arising under Division C of this article.

  • GRIEVANCE AND ARBITRATION PROCEDURE 8.01 The parties to this agreement believe it is important to adjust complaints and grievances as quickly as possible as provided for herein. The employee or Union shall first discuss any individual complaint informally with the Director of Care or designate at the first opportunity.

  • GRIEVANCE AND ARBITRATION PROCEDURES 8.01 For the purposes of this Agreement, a grievance is defined as a difference arising between the parties related to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • Feedback and Complaints 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

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