Common use of Reactive Maintenance Clause in Contracts

Reactive Maintenance. Requests for reactive maintenance will be categorised by the Deputy Clerk of Works and will be classified emergency, urgent or routine. Emergency faults are those where there is an immediate and serious risk of injury to College users. Examples are exposed power cables, structural collapse and situations such as persons locked in rooms. Urgent faults are those where there is a situation which significantly disrupts normal use of a room or area and includes situations such as localised power failures, heating and hot water interruption and building defects including attention to non- closing doors/non-operating locks. Routine faults are those which have no immediate impact upon use of rooms or areas. These include cracked glass where still safe, doors requiring easing and minor building defects. Response times are as follows: Emergency Fault: response immediate – Fault rectified within 4 hours Urgent Fault: response within 1 hour – Fault rectified by end of working day Routine Fault: response within 2 working days – Fault rectified within 5 working days The purpose of the above is to ensure that labour is directed to the area where most needed given demands at any specific time. In carrying out the reactive work the maintenance team will liaise with the user in order to minimise any disruption caused by the required work.

Reactive Maintenance. Requests for reactive maintenance will be categorised by the Deputy Clerk of Works and Maintenance Department will be classified emergency, urgent or routine. Emergency faults are those where there is an immediate and serious risk of injury to College users. Examples are exposed power cables, structural collapse and situations such as persons locked in rooms. Urgent faults are those where there is a situation which significantly disrupts normal use of a room or area and includes situations such as localised power failures, heating and hot water interruption and building defects including attention to non- non-closing doors/non-operating locks. Routine faults are those which have no immediate impact upon use of rooms or areas. These include cracked glass where still safe, doors requiring easing and minor building defects. Response times are as follows: Emergency Fault: response immediate – Fault rectified within 4 hours Urgent Fault: response within 1 hour – Fault rectified by end of working day Routine Fault: response within 2 working days – Fault rectified within 5 working days The purpose of the above is to ensure that labour is directed to the area where most needed given demands at any specific time. In carrying out the reactive work the maintenance team will liaise with the user in order to minimise any disruption caused by the required work.