Registrar Responsibility for Customer Support. Registrar shall provide
(i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency contact or 24/7 support information for critical situations such as domain name hijacking.
Registrar Responsibility for Customer Support. Registrar shall be responsible for providing customer service (including domain name record support), billing and technical support, and customer interface to accept customer (the "Registered Name Holder") orders.
Registrar Responsibility for Customer Support. Registrar shall provide
Registrar Responsibility for Customer Support. Registrar is responsible and shall provide customer support for all Registrars’ Registered Name Holders in the Registry TLD. In providing Customer Support, Registrar shall provide support to accept (i) orders for registration, cancellation, modification, renewal, deletion, redemptions or transfer of Registered Names and
Registrar Responsibility for Customer Support. Registrar shall provide customer support for all Registrars’ Registered Name Holders in the Registry TLD. In providing customer support, Registrar shall provide “live” support during business hours for (i) orders for registration, cancellation, modification, renewal, deletion, redemptions or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders, and shall provide online support tools on a 24/7 basis for such functions and issues. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency abuse and transfer contacts available “live” on a 24/7 basis for support for critical situations such as, without limitation, domain name theft, hijacking, spamming, phishing, and pharming. In the event that a Registered Name Holder advises Registrar that a Registry TLD domain name has been transferred to another registrant without the Registered Name Holder’s authorization, Registrar shall pursue the return on the domain name from the gaining registrar and, if not successful, Registrar shall thereafter at a minimum pursue a Request for Enforcement (First Level Dispute) pursuant to the ICANN Registrar Transfer Dispute Resolution Policy seeking a return of the domain name.
Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency contact or 24/7 support information for critical situations such as domain name hijacking. Data Submission Requirements. As part of its registration and sponsorship of Registered Names in the Registry TLD, Registrar shall submit complete data as required or permitted: (a) by Verisign’s Registry Agreement with ICANN, as may be amended from time to time; and/or (b) by technical specifications of the System that are made available to Registrar by Verisign from time to time (collectively the “Required Data Elements”). Registrar shall submit any corrections or updates from a Registered Name Holder relating to the registration information for a Registered Name to Verisign in a timely manner.
Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name support for IDN domain names in Chinese script) and billing and technical support to Registered Name Holders and (iii) provisioning of IDN registrations in EPP. Registrar shall publish to Registered Name Holders emergency contact information for critical situations such as domain name hijacking.
Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, redemption, deletion (at Registrar's discretion), or transfer of Registered Names and (ii) customer service and billing and technical support to Registrants. Notwithstanding the foregoing, Registrar reserves the right to stop sponsoring new registrations of Registered Names, and in such event, Registrar will not be required to provide registrations, renewals, redemptions or transfer of Registered Names. Registrar shall publish to Registrants emergency contact information for critical situations such as domain name hijacking.
