Regular Customer Satisfaction Surveys Sample Clauses

Regular Customer Satisfaction Surveys. At least once every six ------------------------------------- months during the term of this Agreement during a mutually agreed time period, and as part of the Operations Services, Xxxxx Systems will conduct a survey to measure end-user satisfaction with the Systems and Xxxxx Systems' responsiveness to requests for PSC Services at each Client site. The survey will at a minimum cover at least the following classes of users: (i) end users of the PSC Services, (ii) senior management of end users, and (iii) senior managers of Client's information management function. The survey will contain questions to be agreed upon by Client and Xxxxx Systems no later than 30 days before the date on which the survey is scheduled to begin. Xxxxx Systems will promptly share the results of each such survey with Client, including, without limitation, copies of the user questionnaires completed by any Client Personnel. The content, scope, and method of each such survey will be consistent with the baseline customer survey conducted under Section 6.12(a), and the timing of the surveys will be subject to mutual agreement. Xxxxx Systems agrees that increasing customer satisfaction, as measured by such surveys, may be a factor in determining performance credits under Section 6.4.
Sample 1
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Related to Regular Customer Satisfaction Surveys

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