Customer Survey. The parties shall design a mutually acceptable customer survey and establish minimum goals for customer satisfaction. MC shall transmit the survey to all borrowers at the time of closing of Subprime Loans. The parties will develop and implement process improvements to address instances of failure to meet customer satisfaction goals.
Customer Survey. The parties shall design a mutually acceptable customer survey and establish minimum goals for customer satisfaction. FMN shall transmit the survey to all borrowers at the time of closing of ILSI Loans. The parties will develop and implement process improvements to address instances of failure to meet customer satisfaction goals.
Customer Survey. In respect of each Supply Year, at a date agreed with the Authority, the Supplier shall provide Contracted Customers with a written survey document (by email or in any other format as agreed by the Parties from time to time) (“Customer Survey”) which shall enable Contracted Customers to provide comments to the Supplier on matters including: the quality, type and scope of the Services and, if applicable, Ancillary Services, provided by the Supplier to the Contracted Customer; any ways in which the Supplier’s provision of the Services and, if applicable, Ancillary Services, can be improved; and any other matters which the Authority notifies the Supplier should be included in the Customer Survey. The Supplier shall ensure that the Customer Survey shall also enable the Contracted Customers to specify if there are new products or services which the Contracted Customer would like the Supplier to provide. As soon as is reasonably practicable following the end of the relevant Supply Year, the Supplier shall provide the Authority with a written report which summarises the results of the Customer Survey. If the Customer Survey identifies Queries or Complaints, then the Supplier shall immediately resolve to the Customer’s satisfaction such Queries or Complaints in accordance with the applicable Complaint and Query resolution procedure in the Customer Contract. To the extent that the Customer Survey identifies dissatisfaction with the Supplier’s performance of the Services or Ancillary Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to address the cause of the dissatisfaction as soon as is reasonably practicable.
Customer Survey. The Department will provide Customers with a voluntary Customer survey. The Customer survey will assist the Department in verifying Contractor’s compliance with the Contract. The Customer survey will additionally assist the Department in verifying that Contractor is providing Renters with satisfactory customer service. Renters “overall experience” shall be rated as satisfactory on at least ninety (90) percent of Customer surveys. For purposes of this section, satisfactory “overall experience” shall be measured on a ten-point scale. A satisfactory “overall experience” is any score greater than five (5).
Customer Survey. The Supplier shall, at least once each Supply Year, provide the Customer with a written survey document by email, or such other format as agreed by the Parties from time to time, (“Customer Survey”) which shall enable the Customer to provide comments to the Supplier on matters including: the quality, type and scope of the Supply and associated services provided by the Supplier to the Customer under this Agreement; any ways in which the Supplier’s provision of the Supply and performance of its obligations under this Agreement can be improved; and any other matters which the Authority notifies the Supplier should be included. The Customer Survey must also enable the Customer to specify if there are new natural gas products or services which the Customer would like the Supplier to provide to the Customer. If the Customer Survey identifies Queries or Complaints, then the Supplier shall immediately resolve such Queries or Complaints to the Customer’s satisfaction in accordance with the applicable Query and Complaint resolution procedure set out in this Clause 5. To the extent that the Customer Survey identifies that the Customer is dissatisfied with the Supplier’s performance of this Agreement but such dissatisfaction is not characterised by the Customer as a Query or a Complaint, the Supplier shall use all reasonable endeavours to resolve to the Customer’s satisfaction the cause of the dissatisfaction as soon as possible. The Supplier shall provide the results of the Customer Survey to the Authority.
Customer Survey. Programme
46.8.1 A Customer Survey Programme including a Mystery Guest Programme could be implemented by SANParks to measure quality. The Private Party will be required to collaborate with SANParks in the implementation of such Programmes and/or other customer surveys in the AENP Xxxx Braai Facility.
Customer Survey. Spring 2010, Enterprise Europe Flanders; Xxxxxxxxx Xxxxxxxxx with the assistance of Xxxxxx Xxxxxxxxx and Impact evaluation of the Enterprise Europe Network, Swedish Agency for Economic and Regional Growth, PriceWaterhouseCoopers, April 2010.
Customer Survey. The Supplier shall, at least once each Supply Year, provide the Customer with a written survey document by email, or such other format as agreed by the Parties from time to time, (“Customer Survey”) which shall enable the Customer to provide comments to the Supplier on matters including:
Customer Survey. CDISCOUNT sends DCF the results of the surveys conducted with the CDISCOUNT customers having had recourse to the “POINT RETRAIT” service of the Shops.
Customer Survey. IBM and Empire shall conduct a survey each year of the Empire user community that is designed to determine the level of user satisfaction. IBM and Empire will mutually agree on the form and content of the surveys, which shall include representative samples of each major category of user within Empire and an agreed upon number of in-depth face-to-face or telephone interviews. The Parties will jointly review the results of the surveys, and in those areas where users are dissatisfied, IBM will develop and implement a plan to improve user satisfaction. Empire's satisfaction shall be an element of IBM employees' personal measurements and a key factor in determining business unit success. Such factors shall comprise a significant percentage of the variable incentive compensation pay of each individual holding a Key IBM Position, including as set forth in Section 5.1(a)(ii).
