Reliability and speed Sample Clauses

Reliability and speed. The technical properties of the Internet service and the special nature of the Internet mean that variations may occur in the communication speed via the Internet service. For agreements on subscription to broadband via TDC’s telecommunications network (DSL), the following applies to speed: • Speed range (best effort) or fixed speed: The broadband connection can be delivered with guaranteed bandwidth (guaranteed fixed speed) or with best effort/maximum bandwidth (guar- anteed minimum speed). For connections delivered with best effort, the speed may vary, depending, among other factors, on the distance of the installation site from the exchange, and TDC will state in its order confir- mation the range within which the speed may vary. • Net speed or gross speed (protocol overhead): For broadband connections produced using ADSL technology, the speci- fied speed is the gross speed, as up to 10% of the specified speed is used for data management (protocol overhead). For agreements on delivery of the following subscriptions, however, the specified speed is the net speed, as the part of the speed which is used for data management (protocol overhead) is not included in the specified speed: - Agreements on ‘TDC Business Broadband, DSL’ which have been deliv- ered on or after 8 November 2016, - Agreements on TDC’s package products with combined delivery of broadband and telephony which have been delivered on or after 1 March 2013 as well as - Agreements on TDC’s ADSL products marketed for residential customers (broadband in the form of Internet access via ADSL). For agreements on subscription to broadband via cable TV network (coax), the following applies to speed: • The broadband connection is delivered with a guaranteed speed. The specified speed is the net speed, as the part of the speed which is used for data management (protocol overhead) is not included in the specified TDC. For agreements on subscription to broadband via TDC’s fibre network, the fol- lowing applies to speed: • The broadband connection is delivered with a guaranteed bandwidth (guaranteed fixed speed). The delivered speed is specified in the order confirmation from TDC. The specified speed is the net speed. For agree- ments on subscription to broadband via dedicated fibre network, however, the specified speed is the gross speed. The speed of the customer’s connection determines how fast the customer’s access to the Internet is, including how quickly the customer can access web- sites, download ...
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