REPORTING MAINTENANCE ISSUES. The resident is responsible to report any maintenance issues affecting the room during The Contract period, such as those affecting plumbing, windows, locks, furniture, etc. Maintenance issues should be reported on the Campus Living StarRez Portal. Residents may be held responsible for damage caused by failure to report maintenance issues. It is the responsibility of Campus Living to ensure that reported maintenance issues are repaired in a timely manner. Issues that may result in permanent damage, such as water leaks, are given first priority. Due to unforeseen circumstances, Campus Living cannot guarantee specific turnaround times for repairs. In cases where repair of the reported maintenance issue is out of Campus Living control, such as structural issues in buildings rented by The University, Campus Living will make every effort to ensure a resolution.
REPORTING MAINTENANCE ISSUES. Resident shall report the following to Housing Facilities: • Any visible or suspected mold; • All A/C or heating problems, leaks, moisture accumulations, and major spillage; • Shower/ bath/ sink/ toilet overflows or leaky faucets/plumbing; • Discoloration of walls, baseboards, doors, window frames, floors/carpets, and ceilings; • Refrigerator and air-conditioning drip pan overflow; • Moisture dripping from or around any vents or air-conditioner condenser lines; and • Loose, missing, or failing grout or caulk around tubs, showers, sinks, faucets, or countertops • Overflowing
