Response Time Objectives. Upon receipt of a Case, the TSO will communicate to the Internal Technical Representative by telephone, email or support portal to assist with the Case and report the status of CiteRight’s efforts to correct an Error. Response Time Objectives are target initial response times to support requests according to the priority level of the Error and are as follows: ● Priority 1 Errors: 1 Business Hour ● Priority 2 Errors: 4 Business Hours ● Priority 3 Errors: 1 Business Day ● Priority 4 Errors: 1 Business Day
Response Time Objectives. Upon receipt of a Case, the TSO will communicate to the Internal Technical Representative by telephone, email or support portal to assist with the Case and report the status of iManage’s efforts to correct an Error. Response Time Objectives are target initial response times to support requests according to the priority level of the Error and are as follows:
