RESPONSIBILITY MATRIX FOR BASE SERVICES Sample Clauses
RESPONSIBILITY MATRIX FOR BASE SERVICES. The responsibility matrix set forth below indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Finance Services.
RESPONSIBILITY MATRIX FOR BASE SERVICES. The responsibility matrix set forth below indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Customer Service Services. Service Provider will provide the Services described in the responsibility matrix below on behalf of Recipients using Service Provider customer service systems and platforms and Service Provider work processes.
2.1 Order Receipt and Handling Customer Facing Support* (Highly Integrated)
1. Provide work processes and documentation for the Recipient to execute the customer facing role. Provide a comprehensive suite of metrics and reports for order-to-cash (OTC) processes to provide transparency on service performance, work process defects, and unit cost improvement opportunities. X
2. Provide training to the Recipients for the execution of these processes. X
2.2 Order Receipt and Handling Transactional* (Highly Integrated)
RESPONSIBILITY MATRIX FOR BASE SERVICES. The responsibility matrix set forth below indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Purchasing Services.
RESPONSIBILITY MATRIX FOR BASE SERVICES. The responsibility matrix set forth below indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Customer Service Services. Service Provider will provide the Services described in the responsibility matrix below on behalf of Recipients using Service Provider customer service systems and platforms and Service Provider work processes.
2.1 Order Receipt and Handling Customer Facing Support* (Highly Integrated)
1. Provide work processes and documentation for the Recipient to execute the customer facing role. Provide a comprehensive suite of metrics and reports for order-to-cash (OTC) processes to provide transparency on service performance, work process defects, and unit cost improvement opportunities. X
2. Provide training to the Recipients for the execution of these processes. X
2.2 Order Receipt and Handling Transactional* (Highly Integrated)