Return to Service Times Sample Clauses

Return to Service Times. Upon receipt from the Client of a report of a significant error or problem affecting the Client's use of the Merchant Warrior Payment Gateway, Merchant Warrior shall take commercially reasonable measures to remedy the reported error or malfunction. Merchant Warrior may request certain information to properly validate and reproduce the error or malfunction. All response times will begin after Merchant Warrior validates and reproduces the error or malfunction. Merchant Warrior will provide response for reported errors and malfunctions, in accordance with the following schedule: Severity Category A Classification of a Problem in Terms of Business Impact Response Time Severity Level 1 Total inability to perform normal operation of an application 1 Business Hour Severity Level 2 Severely restricted use of an application. High severity problems are potential critical severity problems. 2 business hours Severity Level 3 Important to the use of an application, but not vital that it be resolved immediately. 4 business hours Severity Level 4 Not crucial to overall operation or use of an application. 8 business Hours Merchant Warrior's will not be liable in any capacity for failure to meet the response times set forth above. All categories above specifically apply only to those issues that are within the control of Merchant Warrior not including any Force Majeure or other events beyond the reasonable control of Merchant Warrior. Merchant Warrior may charge an hourly rate for all support services provided that are not the result of an error or malfunction of the transactional services as provided by Merchant Warrior.
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Related to Return to Service Times

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  • Effect of Termination Upon any expiration of the Term or termination of this Agreement, the obligations and rights of the parties hereto shall cease, provided that such expiration or termination of this Agreement shall not relieve the parties of any obligation or breach of this Agreement accruing prior to such expiration or termination, including, without limitation, all accrued payment obligations arising under Article 6. In addition, Article 5, Article 7, Section 2.12, Section 4.5, and this Section 4.6 shall survive the expiration or termination of this Agreement. For the avoidance of doubt, the rights of Registry Operator to operate the registry for the TLD shall immediately cease upon any expiration of the Term or termination of this Agreement.

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