Returns and Exchanges of Online Purchases Sample Clauses

Returns and Exchanges of Online Purchases. Prior to returning or exchanging any product or accessory (“product”) to SIMETRY Customer must first obtain a return merchandise authorization (“RMA”). To obtain an RMA, please visit: xxxxx://XXXXXXX.xxx/returns and provide the required information. Once Customer has obtained an RMA, Customer will be provided a printable return shipping label. Customer may use the return shipping label to return or exchange a product within 14 days of purchase (the “Return Period”). Shipping charges and a restocking fee of 20% of the purchase price will apply to returns or exchanges of all products, except that restocking fees will not apply for defective products. Customer is permitted to make one exchange per product. When making an exchange, Customer must return the product (including, as applicable, all components, written materials/instructions and accessories included as part of the original purchase) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Products must be returned within the Return Period to avoid being assessed additional fees. If Customer returns a product, even by mistake, without obtaining an RMA or after the return period has expired, Customer will not receive a refund and the merchandise Customer returned to SIMETRY will not be returned to Customer. If Customer receives a product through a promotion, bulk discount, sale, or other similar offer, and Customer returns or exchanges that product, SIMETRY will charge back any promotional value or discount and Customer will receive a credit or refund for each individual product at the promotional or discounted price paid by Customer for that individual product with any other applicable adjustments. At SIMETRY’s discretion, SIMETRY may decline Customer’s return or charge Customer a fee for a missing item, or for items that SIMETRY determine are damaged, require service, or are not in their original packaging. If Customer returns and SIMETRY accepts Customer’s merchandise within the Return Period, SIMETRY will refund Customer’s purchase price, subject to the restocking fee. If Customer returns a product without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the product between the date of purchase and the date received by SIMETRY. The purchase price of Customer’s product will be refunded to the payment method Customer utilized to make Customer’s purchase. If Customer returns a purc...