Returns; Complaints Sample Clauses

Returns; Complaints. The Company has received no customer complaints concerning its products and/or services, the results of which would have a Material Adverse Effect, nor has it had any of its products returned by a purchaser or distributor thereof, outside of the ordinary course, other than minor non-recurring warranty problems, or returns not exceeding $10,000 in any event.
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Returns; Complaints. Client Product returned by third parties will be administered and managed by Client. Client shall have responsibility for reporting any complaints relating to the Product to the FDA and any other Regulatory Authorities, including without limitation complaints relating to the Production of the Product and adverse drug experience reports. Client shall maintain complaint files in accordance with cGMP. Xxxxxx shall provide Client with a copy of any complaints received by Xxxxxx with respect to the Product in accordance with the Quality Agreement and applicable SOPs. Client shall have responsibility for [***] promptly providing Xxxxxx with a copy of any responses to complaints [***]. Xxxxxx shall promptly respond to requests from Client for information in Althea’s possession that is reasonably necessary for Client to respond to complaints [***]. Additional procedures for complaint reporting and responses are set forth in the Quality Agreement.
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Returns; Complaints. Argos will notify CELLSCRIPT as soon as possible, and in any case, within [**] days after it becomes aware of: (i) any failure or defect of any Argos Product or pARG CD40L [**] Plasmid which causes it to not meet the applicable Specifications; or (ii) failure of any Argos Product or pARG CD40L [**] Plasmid to perform as expected during Argos’ manufacture of an Arcelis® patient-specific autologous vaccine. Argos will promptly provide CELLSCRIPT all requested information, data, observations, and available samples or materials that Argos has which might be useful for enabling CELLSCRIPT to evaluate and investigate the technical basis for Argos’ belief or data indicating the failure or defect, and will respond to CELLSCRIPT’s questions related thereto during its evaluation and investigation. Upon receiving such notice, CELLSCRIPT will promptly work with Argos in order to determine if it agrees with Argos that there is a problem with said Argos Product or pARG CD40L [**] Plasmid, identify and resolve the source and reason for the problem, and take appropriate corrective measures, including, if appropriate, by replacing the Argos Product or pARG CD40L [**] Plasmid. CELLSCRIPT shall maintain complaint files in accordance with cGMP. Arcelis® patient-specific autologous vaccines made by Argos using the Argos Product or pARG CD40L [**] Plasmid will be administered and managed by Argos. Argos shall have responsibility for reporting any complaints relating to the Arcelis® patient-specific autologous vaccines made by Argos by use of the Argos Product or pARG CD40L [**] Plasmid to the FDA and any other Regulatory Authorities, including without limitation, complaints relating to the Production of the Argos Product or pARG CD40L [**] Plasmid and adverse treatment experience reports. Argos shall maintain complaint files in accordance with cGMP. CELLSCRIPT shall provide Argos with a copy of any complaints received by CELLSCRIPT with respect to the Argos Product or pARG CD40L [**] Plasmid in accordance with the relevant Quality Agreement and applicable SOPs. Argos shall promptly provide CELLSCRIPT with a copy of any complaints, responses to complaints that it provides to a Regulatory Authority or a Third Party or data Argos obtains or generates pertaining to or in response to complaints concerning the Argos Product or pARG CD40L [**] Plasmid that is Produced by CELLSCRIPT. CELLSCRIPT shall promptly respond to requests from Argos for information in CELLSCRIPT’s possession tha...
Sample 1
Returns; Complaints. 6.1. Without prior written consent, IMCD is not obliged to accept returns from the Buyer, as long as no case according to Article 7 of these General Terms and Conditions of Sale and Delivery exists. If products are returned to IMCD without prior written consent, shipment and storage after return shall be at the expense and risk of the Buyer. 6.2. The risk in connection with returned products remains with the Buyer until IMCD has declared in writing that it accepts the return and the returned products, whereby IMCD may attach conditions to this acceptance. 6.3. As an essential part of any Contract and a basic principle of these General Terms and Conditions of Sale and Delivery, the Buyer acknowledges and expressly accepts to be obliged to check the conformity of the products during their delivery, pointing out any visible non-conformity - including but not limited to - quantity, quality, documentation and labeling on the delivery note which shall be signed by the carrier. Lacking of such (signed) notice, the products shall be deemed definitively accepted free of such non-conformity and the Buyer cannot claim any subsequent non-conformity of the delivered products, that should have been discovered with due care during delivery. 6.4. Moreover the Buyer acknowledges to have a further essential and material contractual duty to - immediately (i.e. without undue delay) and in any event prior to any use and/or reselling - test and effectively evaluate, among others, whether: (i) the products (including samples and models) meet the specifications, as provided by IMCD; (ii) the products and/or any related technical support and information, as provided by IMCD, are suitable for Buyer’s intended uses and applications. The Buyer’s obligation to inspect, test and evaluate the delivered products as described herein shall, among others, consist out of an application-specific analysis and shall, at least, include testing to determine suitability from a technical as well as health, safety, and environmental standpoint. The Buyer in breach of these obligations cannot claim any consequent non-conformity and/or defects of the delivered products. 6.5. The Buyer is obliged to notify IMCD of any discovered defect immediately in writing with a description of the defect. Immediateness means that defects are notified at the latest within seven (7) working days after delivery or – in the case of a defect which was not recognisable during the inspection – at the latest within three (3...
Sample 1

Related to Returns; Complaints

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Returns and Refunds If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant. The Issuer or The Pay-O-Matic Corp is not responsible for the delivery, quality, safety, legality or any other aspects of goods or services you purchase from others with a Card. All such disputes must be addressed and handled directly with the merchant from whom those goods or services were provided.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Returns Provided no Event of Default has occurred and is continuing, if any Account Debtor returns any Inventory to Borrower, Borrower shall promptly (i) determine the reason for such return, (ii) issue a credit memorandum to the Account Debtor in the appropriate amount, and (iii) provide a copy of such credit memorandum to Bank, upon request from Bank. In the event any attempted return occurs after the occurrence and during the continuance of any Event of Default, Borrower shall hold the returned Inventory in trust for Bank, and immediately notify Bank of the return of the Inventory.

  • Tax Returns and Reports The Administrative Trustees shall prepare (or cause to be prepared), at the Depositor's expense, and file all United States federal, state and local tax and information returns and reports required to be filed by or in respect of the Trust. In this regard, the Administrative Trustees shall (a) prepare and file (or cause to be prepared and filed) the appropriate Internal Revenue Service form required to be filed in respect of the Trust in each taxable year of the Trust and (b) prepare and furnish (or cause to be prepared and furnished) to each Securityholder the appropriate Internal Revenue Service form required to be provided on such form. The Administrative Trustees shall provide the Depositor and the Property Trustee with a copy of all such returns and reports promptly after such filing or furnishing. The Trustees shall comply with United States federal withholding and backup withholding tax laws and information reporting requirements with respect to any payments to Securityholders under the Trust Securities.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

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