ADDITIONAL SUPPORT REQUIREMENTS Sample Clauses
The "Additional Support Requirements" clause defines the obligations of one party to provide extra assistance or resources beyond the standard support outlined in the main agreement. This may include offering extended technical support hours, on-site troubleshooting, or specialized training sessions tailored to the client's needs. By specifying these additional services, the clause ensures that both parties have a clear understanding of the scope and expectations for support, thereby preventing misunderstandings and ensuring that the client receives the necessary help to effectively use the product or service.
ADDITIONAL SUPPORT REQUIREMENTS. (a) As applicable, the Buyer may develop logistics support products (such as maintenance plans, technical manuals, training courses, spares packages, technical drawings, catalogue pages, etc.) that will enable the Buyer and the Buyer’s customers to operate, maintain and support the Goods in an efficient and effective manner when they are integrated into the Buyer’s vehicle system. In support of this objective, the Seller may be requested to provide the Buyer with the following logistics source data:
i. Existing technical publications describing the installation, operation, preventive maintenance, corrective maintenance, troubleshooting and packaging of the Goods (e.g., user manuals, maintenance manuals, repair & overhaul procedures, troubleshooting guides, lubrication instructions, preventive maintenance schedules, illustrated parts lists, service bulletins, etc.);
ii. Existing technical illustrations (vector line-art) for the Goods and for maintenance-significant down-parts, suitable for use in the creation of technical publications;
iii. Existing solid 3D CAD models for the Goods, usable as an exploded model, and suitable for use in the creation of technical illustrations (dumb-solid models are not acceptable);
iv. List of tools and test equipment required to operate and maintain the Goods, identifying a source of supply for any items that are not generally commercially available, any technical drawings or catalogue pages that support the LRU and SRU tools and test equipment;
v. List of consumables (lubricants, fluids, adhesives, etc.) required to operate and maintain the Goods, accompanied by a Material Safety Data Sheet (MSDS) for each item, and identifying a source of supply for any items that are not generally commercially available, any technical drawings or catalogue pages that support the LRU and SRU consumable bulk items;
vi. Indented Bill of Material for the Goods, down to the level required to identify all LRUs, SRUs and repair parts under the existing maintenance policy for the Goods;
vii. Supplementary Provisioning Technical Data (SPTD), including prints sufficient to identify and describe repairable items (LRUs, SRUs, repair parts, consumables, special tools & test equipment, service kits) required to operate, maintain and support the Goods under the existing maintenance policy;
viii. Existing reliability data (failure rate data or Mean Time Between Failure data) for the Goods (including maintenance-significant down-parts), with a descriptio...
ADDITIONAL SUPPORT REQUIREMENTS. Buyer may intend to develop logistics support products (such as maintenance plans, technical manuals, training courses, spares packages, technical drawings, catalogue pages, etc.) that will enable the Buyer and the Government to operate, maintain and support the Goods in an efficient and effective manner when they are integrated into the Buyer’s vehicle system. In support of this objective, the Seller shall provide the Buyer with the following logistics source data:
i) Existing technical publications describing the installation, operation, preventive maintenance, corrective maintenance, troubleshooting and packaging of the Goods (e.g., user manuals, maintenance manuals, repair & overhaul procedures, troubleshooting guides, lubrication instructions, preventive maintenance schedules, illustrated parts lists, service bulletins, etc.);
ii) Existing technical illustrations (vector line-art) for the Goods and for maintenance-significant down-parts, suitable for use in the creation of technical publications;
iii) Existing solid 3D CAD models for the Goods, usable as an exploded model, and suitable for use in the creation of technical illustrations (dumb-solid models are not acceptable);
ADDITIONAL SUPPORT REQUIREMENTS. 4.1 Configuration Management. Solectron shall ensure that full *** management is done for all *** projects. This shall include, but not be limited to:
4.1.1 change control for ***
4.1.2 status accounting of deliverables and work products
4.1.3 reporting of deliverable and work product status
4.2 Solectron will provide all ***, etc., with explanatory notes including installation instructions, to NCR the same day of their ***. All *** etc. will be provided at no charge in *** for all affected Product ***even if the ***is incorporated into a chargeable ***.
4.3 Media replication of the ***, i.e. *** or *** shall be included in the cost of the Products and shall not be separately billable to NCR.
4.4 NCR reserves the right to make, or have made, *** changes to the ***.
4.5 If specified in the SOW, Solectron shall provide the deliverables, including *** and/or *** to an escrow agent identified by NCR. NCR reserves the right to audit the escrow account to ensure compliance with the escrow requirement.
4.6 Solectron must provide full Product(s) support including communication with NCR, as necessary, to resolve system level problems. This includes work-arounds, *** for *** for a minimum of *** years beyond the last manufacture date of products incorporating the ***. During years *** Solectron must evaluate problems and make commercially reasonable efforts to resolve problems. If Solectron decides not to provide ***, it will provide NCR, at no charge, with all available tools and information necessary to allow NCR to develop ***. In the event the Agreement is terminated Product support will continue as described. 011907 Final TO: supplier name FROM: Contact: (name) Issue Date: (title) Resolution Due: (803) 939-XXXX Reference: CAR # (803) 939-XXXX – FAX (e-mail) PART NUMBER DESCRIPTION OF PROBLEM FOUND
1) Clearly state the problem found.
2) Detail containment actions taken. Include product coming to you, product in your facility, product in transit to NCR, and product at NCR.
3) What short-term actions are being taken to isolate NCR from the problem?
4) What long-term actions have been identified to fully correct the root cause of this problem? 011907 Final
5) What actions, processes, or procedures have been modified or put in place to insure similar problems don’t occur in the future? SUBMITTED BY: NAME TITLE DATE NCR APPROVED: BY: Supplier Process Engineer DATE: 011907 Final
ADDITIONAL SUPPORT REQUIREMENTS. Solectron must provide disk image restore and recovery capability for each unique software load. Restore here means returning the hard disk to the state it was in when it left the factory. Recovery allows recovering specified files as needed. Solectron will provide a base image and media for factory installed options in accordance with the replication license between NCR and Solectron.
ADDITIONAL SUPPORT REQUIREMENTS. F5 shall have no obligation to provide any customer support directly to End Users, and if an End User contacts F5 for technical support assistance, F5 will redirect the End User to Partner. F5 shall deliver to Partner standard support services applicable to the Services set forth in the EUSA for the applicable Services in accordance with F5’s then-current support policy.