SaaS Exclusions Sample Clauses

SaaS Exclusions. AvePoint shall use commercially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastructure network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discretion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional performance targets, shall not apply to the extent performance or availability issues result from scheduled Downtime or are directly or indirectly due to factors beyond AvePoint’s reasonable control, including but not limited to those that are (i) caused by a fault, failure, or availability of the internet or any public telecommunications network; (ii) caused by a fault, failure, or availability problems of the Cloud Storage Provider; (iii) caused by a fault, failure, or availability problems of any cloud-based services registered by Customer in the SaaS Solution; (iv) caused by Customer’s hardware or software; (v) caused by the actions or inactions of Customer; (vi) caused by Customer’s use of the SaaS Solution other than in accordance with the Agreement; or (vii) attributable to the acts or omissions of Customer or Customer’s Authorized Users, or anyone gaining access to the SaaS Solution by means of Customer’s Accounts, passwords, or equipment.
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SaaS Exclusions. AvePoint shall use commercially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastructure network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discretion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional performance targets, shall not apply to the extent performance or availability issues result from scheduled Downtime or are directly or indirectly due to factors beyond AvePoint’s reasonable control, including but not limited to those that are (i) caused by a fault, failure, or availability of the internet or any public telecommunications network; (ii) caused by a fault, failure, or availability problems of the Cloud Storage Provider; (iii) caused by a fault, failure, or availability problems of any cloud-based services registered by Customer in the SaaS Solution;
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SaaS Exclusions. AvePoint shall use commer- cially reasonable efforts to make the SaaS Solutions avail- able at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the ex- tent practicable, schedule so as not to adversely affect SOLUTIONS AVEPOINT Accord de niveau de service SaaS. Les Solutions SaaS doivent avoir un temps de fonctionnement non inférieur à 99,9 % (l’équivalent d’un temps d'arrêt supérieur à 43 mi- nutes et 49 secondes) par mois (" SLA "). AvePoint doit recevoir des réclamations de temps d'arrêt excessif suffi- samment détaillées au plus tard à la fin du mois civil sui- vant le mois au cours duquel le temps d'arrêt présumé s'est produit. Si les Parties déterminent qu'AvePoint n'a pas respecté l'exigence de temps de fonctionnement après l'enquête d'AvePoint, le Client aura droit, en tant que recours exclusif, à un Crédit de Service qui ne dépas- sera pas, pour un mois donné, quinze (15%) des frais men- suels. Nonobstant ce qui précède, si les Parties détermi- nent que la ou les Solutions SaaS ont eu un temps de fonctionnement inférieur à quatre-vingt-dix-neuf pour cent (99,0 %) (l’équivalent d’un Temps d'Arrêt de plus de 7 heures et 18 minutes) au cours d'un mois spécifique, le Client aura droit, à titre de recours exclusif, à un Crédit de Service de vingt pour cent (20 %) des frais applicables pour ce mois spécifique. Si le Client a acheté une Solution SaaS auprès d'un Partenaire, le Crédit de Service sera basé sur le prix de détail estimé pour la Solution SaaS applicable, tel que déterminé par AvePoint à sa seule mais raison- nable discrétion. Les Crédits de Service seront crédités au Client dans les trente (30) jours suivant la détermination du Temps d'Arrêt excessif. Customer's business); and (ii) as set forth in the Agree- ment. AvePoint shall use reasonable efforts to give ten (10) days’ notice of any service maintenance to the infrastruc- ture network, hardware, or software used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwithstanding the foregoing, no notice may be provided if AvePoint, in its sole and reasonable discre- tion, determines that maintenance is needed to secure the availability, security, stability, or performance of the SaaS Solution. Uptime and Downtime, and any additional per- formance targets, shall not apply to the extent perfor- mance or...
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SaaS Exclusions. AvePoint shall use commer- cially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to ad- versely affect Customer's business); and (ii) as set forth in the Agreement. AvePoint shall use reasonable ef- forts to give ten (10) days’ notice of any service mainte- xxxxx to the infrastructure network, hardware, or Soft- ware used by AvePoint if AvePoint, in its reasonable judgment, believes that such maintenance will impact Customer’s use of its production instances. Notwith- standing the foregoing, no notice may be provided if 1.1.1. SaaS-Service-Level-Agreement. SAAS-LÖSUNGEN müssen eine Verfügbarkeit von mindestens 99,9 % (was einer AUSFALLZEIT von nicht mehr als 43 Minuten und 49 Sekunden entspricht) pro Monat aufweisen („SLA“). AVEPOINT muss aus- reichend detaillierte Reklamationen von darüber hinausge- xxxxxx AUSFALLZEITEN spätestens zum Ende des Kalendermo- nats, der auf den Monat folgt, in dem die AUSFALLZEITEN aufgetreten sind, erhalten. Stellen die PARTEIEN nach einer Un- tersuchung durch AVEPOINT fest, dass AVEPOINT die Anforde- rungen an die Verfügbarkeit nicht erfüllt hat, steht dem KUN- DEN als ausschließlicher Rechtsbehelf eine SERVICEGUTSCHRIFT zu, die in dem jeweiligen Monat fünfzehn Prozent (15 %) der mo- natlichen Gebühren nicht übersteigt. Stellen die PARTEIEN un- geachtet des Vorstehenden fest, dass die SAAS-LÖSUNG(EN) in einem bestimmten Monat eine Verfügbarkeit xxx xxxxxxx als neunundneunzig Prozent (99,0 %) aufwies(en) (was einer AUS- FALLZEIT von mehr als 7 Stunden und 18 Minuten entspricht), steht dem KUNDEN als ausschließlicher Rechtsbehelf eine SER- VICEGUTSCHRIFT xxx xxxxxxx Prozent (20 %) der für diesen Mo- nat fälligen Gebühren zu. Hat der XXXXX eine SAAS-LÖSUNG von einem PARTNER erworben, basiert die SERVICEGUTSCHRIFT auf dem geschätzten Einzelhandelspreis für die entsprechende SAAS-LÖSUNG, den AVEPOINT nach eigenem, angemessenem Er- messen festlegen kann. Die SERVICEGUTSCHRIFTEN werden dem KUNDEN innerhalb von dreißig (30) Tagen nach Feststellung der überschrittenen AUSFALLZEIT gutgeschrieben.
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Related to SaaS Exclusions

  • GENERAL EXCLUSIONS We do not insure for loss caused directly or indirectly by any of the following. Such loss is excluded regardless of any other cause or event contributing concurrently or in any sequence to the loss. These exclusions apply whether or not the loss event results in widespread damage or affects a substantial area.

  • Service Exclusions All of an Employee's years of Service with the Employer shall be counted to determine the vested interest of such Employee except:

  • Specific Exclusions Apart from the exclusions common to all covers, the following are also excluded. We do not intervene for: EMERGENCY SUITCASE DOMESTIC HELP DELIVERY OF HOUSEHOLD SHOPPING PSYCHOLOGICAL SUPPORT UPON YOUR RETURN HOME To allow us to intervene under the best conditions, remember to prepare the following information that will be requested when you call: When you call initially, you will be given an assistance file number. State it systematically during any subsequent contacts with our Assistance Service. - the policy came with the purchase of goods or a service sold by a supplier; - you can show that you are already covered for one of the risks covered by this new policy; - the policy you wish to cancel has not been fully established; - you have not declared any loss covered by this policy. In this situation, you can exercise your right to cancel this policy by letter or in any lasting medium sent to the insurer of the new policy, together with documentary proof that you already have cover for one of the risks covered by this new policy. The insurer must reimburse you the premium paid within thirty days of your cancellation. If you wish to cancel your policy but do not meet all the above conditions, please check the cancellation procedure stipulated in your policy.

  • Additional Exclusions A Receiving Party will not violate its confidentiality obligations if it discloses the Disclosing Party’s Confidential Information if required by applicable laws, including by court subpoena or similar instrument so long as the Receiving Party provides the Disclosing Party with written notice of the required disclosure so as to allow the Disclosing Party to contest or seek to limit the disclosure or obtain a protective order. If no protective order or other remedy is obtained, the Receiving Party will furnish only that portion of the Confidential Information that is legally required, and agrees to exercise reasonable efforts to ensure that confidential treatment will be accorded to the Confidential Information so disclosed.

  • Warranty Exclusions The Limited Warranty in clauses 1.2 and 1.3 does not apply: a) if the Product was not purchased and installed in Australia; b) if You do not grant BYD or BYD Partner access to the performance data of the Product over the Internet upon request after reporting the warranty claim and/or manipulate such data; c) to wear and tear in the appearance of the Product (including but not limited to any scratches, stains, mechanical wear, rust or mould) which does not impair its function; d) to any damage to property or personal injury arising from any defect if the state of scientific and technical knowledge at the time when the Product is sold to Original Buyer was not such as to enable the defect to be discovered; e) if the invoice for the Product and the information listed in clause 4 below is not provided with the warranty claim; or f) if the serial number on the Product can no longer be identified or has been modified.

  • DISCLAIMERS; EXCLUSIONS; LIMITATIONS Subject to §4, neither party makes any warranties (express, implied, or otherwise), including implied warranties of merchantability, non-infringement, fitness for a particular purpose, or title, related to its performance or anything else provided under this Agreement. Neither party will be liable for any special, incidental, punitive, or consequential damages of any kind for any reason whatsoever relating to this Agreement, even if such damages were reasonably foreseeable.

  • Related Exclusions This agreement does NOT cover custodial care, respite care, day care, or care in a facility that is not approved by us. See

  • Specific Exclusion Stanford does not: (A) grant to ***** any other licenses, implied or otherwise, to any patents or other rights of Stanford other than those rights granted under Licensed Patent, regardless of whether the patents or other rights are dominant or subordinate to any Licensed Patent, or are required to exploit any Licensed Patent or Technology; (B) commit to ***** to bring suit against third parties for infringement, except as described in Section 14; and (C) agree to furnish to ***** any technology or technological information other than the Technology or to provide ***** with any assistance.

  • Exclusions The Warrant Agent shall have no responsibility with respect to the validity of this Agreement or with respect to the validity or execution of any Warrant (except its countersignature thereof). The Warrant Agent shall not be responsible for any breach by the Company of any covenant or condition contained in this Agreement or in any Warrant. The Warrant Agent shall not be responsible to make any adjustments required under the provisions of Section 4 hereof or responsible for the manner, method, or amount of any such adjustment or the ascertaining of the existence of facts that would require any such adjustment; nor shall it by any act hereunder be deemed to make any representation or warranty as to the authorization or reservation of any shares of Common Stock to be issued pursuant to this Agreement or any Warrant or as to whether any shares of Common Stock shall, when issued, be valid and fully paid and non-assessable.

  • Limitations and Exclusions The limitation and exclusion in this Section 8 shall not apply: (i) to the extent that liability cannot be limited or excluded according to the Applicable Law; (ii) in cases of our willful misconduct and gross negligence; (iii) in cases of bodily injuries or death caused by our negligence; and (iv) in cases of our fraud or fraudulent misrepresentation.

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