Scheduled and Unscheduled. Maintenance Scheduled maintenance means any maintenance activities performed by Atria to maintain its network or otherwise to provide the Services, provided that the Customer shall be given forty-eight (48) hours advance notice of such maintenance activities, except in the case of emergency maintenance deemed necessary by Atria, in which case Atria shall endeavour to provide forty-eight (48) hours advance notice. With the exception of emergency maintenance, such activities are typically performed during the standard maintenance window on Sundays between 00:01 and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer's designated Change Management (“CM”) Single Point of Contact (“SPOC”) on the Customer Support Contact Form and any amendments thereto, by a method elected by Atria (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to Atria. Unscheduled maintenance means any maintenance activities performed at the Atria Point of Presence (“POP”) to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a Customer but introduces a very low risk to services or may lead to a brief service interruption. Examples include optical cable splicing, contractor working near Atria fibre cables and digging within three metres of an Atria fibre cable. In the case of a Threat Atria will strive to provide customers with three business days’ advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) Atria will make best efforts to provide customers with short-term notice and an estimated time to repair.
Scheduled and Unscheduled. Maintenance Scheduled Maintenance means any maintenance activities performed by Southwest on the network or switching equipment to which the Customer is connected, provided that Customer shall be given at least 48 hours advance notice of such maintenance activities. Such activities are typically performed outside of Customer’s business operating hours and during the standard maintenance window between 00:01 am and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer’s designated Change Management (“CM”) Single Point of Contact (“SPOC”) by a method elected by Southwest (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to Southwest. Unscheduled maintenance means any maintenance activities performed on Southwest’s network to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption. Examples include optical cable splicing, contractor working near fiber cables and digging within ten feet of fiber cable. In the case of a Threat Southwest will strive to provide customers with three business days advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) Southwest will make best efforts to provide customers with short-term notice and an estimated time to repair.
Scheduled and Unscheduled. Maintenance for Hardware include the services agreed under Annex 3 of this Agreement.
