Scope of Service Level Commitments Sample Clauses

Scope of Service Level Commitments. Maptraq’s obligations do not extend to Errors or other issues caused by: 1. any modification of the Service made by any person other than Maptraq; 2. any third party hardware or software used by Subscriber or any Registered Collaborators except as otherwise provided in the then current Documentation;
Sample 1
AutoNDA by SimpleDocs
Scope of Service Level Commitments. Box's obligations do not extend to Errors or other issues caused by: (a) any modification of the Box Service made by any person other than Box; (b) any third party hardware or software used by Customer or any End Users except as otherwise provided in the then current Documentation; (c) the improper operation of the Box Service by Customer or End Users; (d) the accidental or deliberate damage to, or intrusion or interference with the Box Service; (e) the use of the Box Service other than in accordance with any user Documentation or the reasonable instructions of Box; (f) ongoing test or training instances of the Box Service provided to Customer; or (g) services, circumstances or events beyond the reasonable control of Box, including, without limitation, any force majeure events, the performance and/or availability of local ISPs employed by Customer, or any network beyond the demarcation or control of Box.
Sample 1
Scope of Service Level Commitments. Express Network’s obligations do not extend to Errors or other issues caused by: a. any modification of the Service made by any person other than Express Network; b. any third-party hardware or software used by User or any Registered Clients except as otherwise provided in the then current Documentation; c. the improper operation of the Service by User or Registered Clients; d. the accidental or deliberate damage to, or intrusion or interference with the Service; e. the use of the Service other than in accordance with any user Documentation or the reasonable instructions of Express Network; f. ongoing test or training instances of the Service provided to User; or g. services, circumstances, or events beyond the reasonable control of Express Network, including, without limitation, any force majeure events, the performance and/or availability of local ISPs employed by Subscriber, or any network beyond the demarcation or control of Express Network.
Sample 1
Scope of Service Level Commitments. This Exhibit defines service levels for the VENDOR Service offered by VENDOR to Customer. The obligations in this Exhibit do not extend to ongoing test or training instances of the VENDOR Service provided to Customer by VENDOR. In addition, unless the Errors set forth below are caused by VENDOR (which includes Errors caused by Contractors/Agents, as all references below to VENDOR in the Agreement also include Contractors/Agents), the obligations in this Exhibit do not extend to Errors resulting from any modification of the VENDOR Service made by any person other than VENDOR; Errors caused by third party hardware or software used by Customer or any End Users; Errors caused by the improper operation of the VENDOR Service by Customer or End Users; Errors caused by accidental or deliberate damage; Errors caused by use of the VENDOR Service other than in accordance with any user documentation or the reasonable instructions of VENDOR; or, Errors affecting less than 1% of Managed Users.
Sample 1
Scope of Service Level Commitments. This Exhibit defines service levels for the Box Service offered by Box to Customer. The obligations in this Exhibit do not extend to ongoing test or training instances of the Box Service provided to Customer by Box. In addition, unless the Errors set forth below are caused by Box (which includes Errors caused by Contractors/Agents, as all references below to Box in the Agreement also include Contractors/Agents), the obligations in this Exhibit do not extend to Errors resulting from any modification of the Box Service made by any person other than Box; Errors caused by third party hardware or software used by Customer or any End Users; Errors caused by the improper operation of the Box Service by Customer or End Users; Errors caused by accidental or deliberate damage; Errors caused by use of the Box Service other than in accordance with any user documentation or the reasonable instructions of Box; or, Errors affecting less than 1% of Managed Users.
Sample 1
Scope of Service Level Commitments. LawToolBox’s obligations do not extend to Errors or other issues caused by: a. any modification of the Service made by any person other than LawToolBox; b. any third-party hardware or software used by Subscriber or any Registered Clients except as otherwise provided in the then current Documentation; c. the improper operation of the Service by Subscriber or Registered Clients; d. the accidental or deliberate damage to, or intrusion or interference with the Service; e. the use of the Service other than in accordance with any user Documentation or the reasonable instructions of LawToolBox; f. ongoing test or training instances of the Service provided to Subscriber; or g. services, circumstances or events beyond the reasonable control of LawToolBox, including, without limitation, any force majeure events, the performance and/or availability of local ISPs employed by Subscriber, or any network beyond the demarcation or control of LawToolBox.
Sample 1
Scope of Service Level Commitments. VerTrius' obligations do not extend to Errors or other issues caused by: 1. any modification of the Service made by any person other than VerTrius; 2. any third party hardware or software used by Subscriber or any Registered Clients except as otherwise provided in the then current Documentation; 3. the improper operation of the Service by Subscriber or Registered Clients; 4. the accidental or deliberate damage to, or intrusion or interference with the Service; 5. the use of the Service other than in accordance with any user Documentation or the reasonable instructions of VerTrius; 6. ongoing test or training instances of the Service provided to Subscriber; or 7. services, circumstances or events beyond the reasonable control of VerTrius, including, without limitation, any force majeure events, the performance and/or availability of local ISPs employed by Subscriber, or any network beyond the demarcation or control of VerTrius.
Sample 1
AutoNDA by SimpleDocs
Scope of Service Level Commitments. Xxxxxxxx XX’x obligations do not extend to Errors or other issues caused by: 1. any modification of the Service made by any person other than Xxxxxxxx XX; 2. any third party hardware or software used by Subscriber or any Registered Clients except as otherwise provided in the then current Documentation; 3. the improper operation of the Service by Subscriber or Registered Clients; 4. the accidental or deliberate damage to, or intrusion or interference with the Service; 5. the use of the Service other than in accordance with any user Documentation or the reasonable instructions of Xxxxxxxx XX; 6. ongoing test or training instances of the Service provided to Subscriber; or 7. services, circumstances, or events beyond the reasonable control of Xxxxxxxx XX, including, without limitation, any force majeure events, the performance and/or availability of local ISPs employed by Subscriber, or any network beyond the demarcation or control of Xxxxxxxx XX.
Sample 1

Related to Scope of Service Level Commitments

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Scope of Services The specific scope of work for each job shall be determined in advance and in writing between TIPS Member, Member’s design professionals and Vendor. It is permitted for the TIPS Member to provide a general scope description, but the awarded vendor should provide a written scope of work, and if applicable, according to the TIPS Member’s design Professional as part of the proposal. Once the scope of the job is agreed to, the TIPS Member will issue a PO and/or an Agreement or Contract with the Job Order Contract Proposal referenced or as an attachment along with bond and any other special provisions agreed by the TIPS Member. If special terms and conditions other than those covered within this solicitation and awarded Agreements are required, they will be attached to the PO and/or an Agreement or Contract and shall take precedence over those in this base TIPS Vendor Agreement.

  • Scope of Service Interconnection Service shall be provided to the Interconnection Customer at the Point of Interconnection (a), in the case of interconnection of the Customer Facility of a Generation Interconnection Customer, up to the Maximum Facility Output, and (b), in the case of interconnection of the Customer Facility of a Transmission Interconnection Customer, up to the Nominal Rated Capability. The location of the Point of Interconnection shall be mutually agreed by the Interconnected Entities, provided, however, that if the Interconnected Entities are unable to agree on the Point of Interconnection, the Transmission Provider shall determine the Point of Interconnection, provided that Transmission Provider shall not select a Point of Interconnection that would impose excessive costs on either of the Interconnected Entities and shall take material system reliability considerations into account in such selection. Specifications for the Customer Facility and the location of the Point of Interconnection shall be set forth in an appendix to the Interconnection Service Agreement and shall conform to those stated in the Facilities Study.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Attachment A, Scope of Services The scope of services is amended as follows:

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!