Secure Messages. Online Banking provides Secure Message functionality for member to submit inquiries and correspondence regarding their accounts. Members should use this secure means to communicate with SSFCU’s Member Contact Center representatives. Online Banking also offers Secure Requests to facilitate member requests for new accounts, check copies, transaction inquiries, statement copy requests, and stop payment requests. Unencrypted email is not secure. You should not rely on email if you need to communicate with us immediately--for example, if you need to stop payment on a check, to report a lost or stolen card, or an unauthorized transaction. You should not use email, or reply to any email, to send us your personal or any confidential information. We will not take action based on your email request until we actually receive your message and have a reasonable opportunity to act. You agree to update your email address on our records to maintain at all times a valid and active email address with an Internet service provider.
Secure Messages. Because normal Internet email transmissions are inherently insecure, Customer agrees to log-in to the Services and contact Bank electronically only through the Services’ secure messaging service. Bank will not immediately receive email that Customer sends. Bank will not take actions based on Customer’s email requests until Bank actually receives Customer’s message and has a reasonable opportunity to act upon it.
Secure Messages. Sending messages through Online Banking is a secure way to communicate with the Bank. The Secure Message Center is a service for our personal and business customers to be able to send to and receive messages from a Bank representative, via encrypted/secure messages. Therefore, our communication with each other using the Secure Message Center can contain confidential information. Through desktop only (not available on the Mobile App), we can also securely send forms and documents to each other by attaching them to the secure message. Secure messaging is accessible after you sign on with your Login Credentials to a secure session of Online Banking. To ensure the security of your account information, you are strongly advised to use Secure Messaging when asking specific questions about your account(s). Do not send confidential information via internet e-mail. If you choose to send internet e-mail messages to us that contain confidential information, you do so entirely at your own risk, and we will not be responsible for any loss or damages you may incur if you communicate such information by internet e-mail. We will not send such information to you via internet e-mail, even if you so request. There may be times when you need to speak with someone from the Bank immediately (for instance to report a lost or stolen password). In such a case, do not use Secure Messaging. You should call us at (000) 000-0000 instead. You cannot use Secure Messaging to initiate transactions on your account(s). For banking transactions, please use the appropriate functions within your Online Banking Service.
Secure Messages. The Secure Messages feature provides a method for you to communicate with the Bank in an encrypted manner in connection with questions regarding Digital Banking services. The Secure Messages feature should provide you
