Common use of Service Desk Clause in Contracts

Service Desk. AWS Managed Services staffs engineering operations with full- time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management. The Service Desk operates 24 x 7 365 days a year.

Appears in 2 contracts

Samples: Managed Services Agreement, Managed Services Agreement

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Service Desk. AWS Managed Services staffs engineering operations with full- full-time Amazon employees to fulfill non-automated requests including Incident Management, Service Request Management, and Change Management. The Service Desk operates 24 x 7 365 days a yearyear to augment and empower your team to accelerate your cloud operations.

Appears in 2 contracts

Samples: Managed Services Agreement, Managed Services Agreement

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