Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability.
Appears in 2 contracts
Samples: Colocation of Physical Servers Service Level Agreement (Sla), Colocation of Physical Servers Service Level Agreement (Sla)
Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability. Emergency and urgent maintenance will be communicated through Xxxxxxx-X@xxx.xxx and the IT Alerts website.
Appears in 2 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement (Sla)
