Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability.
Appears in 2 contracts
Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability. Emergency and urgent maintenance will be communicated through Xxxxxxx-X@xxx.xxx and the IT Alerts website.
Appears in 2 contracts
Samples: Management Services Service Level Agreement, Management Services Service Level Agreement
