SERVICE LEVEL AGREEMENTS (SLA). 10.1 The SLA outlines the specific services provided, response times, resolution times, and any other performance metrics.
10.2 Rubiks IT aims to achieve a 99.9% uptime for all managed services.
SERVICE LEVEL AGREEMENTS (SLA). All-Mode is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from All-Mode. The remedies set forth in the SLA, which can be found at the All-Mode website at [xxxx://xxx.xxx-xxxx.xxx/sla.html] (or any successor URL, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any All-Mode failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). CCCS is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from CCCS Business Services. The remedies set forth in the SLA, which can be found on the CCCS website at xxxxxxxxxxxxxxxx.xxx, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any CCCS failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). Choice 1 Communications, Inc is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from Choice 1 Communications, Inc Business Services. The remedies set forth in the SLA, which can be found on the Choice 1 Communications, Inc website at xxxx://xxxx0xxxxx.xxx/termsOfService.pff (or any successor URL, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any Choice 1 Communications, Inc failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). DocTech is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from DocTech Business Services. The remedies set forth in the SLA, which can be found on the DocTech website at xxx.xxxxxxxxx.xxx (or any successor URL, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any DocTech failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). EBT Service Outage- A service outage is defined as a failure to satisfy any of the defined SLAs as outlined in RFP Attachment Q, Service Level Agreements. The requirement is that the service be available seven (7) days per week, 24 hours per day. For each SLA that is missed, the Contractor shall pay the State liquidated damages as stated in
SERVICE LEVEL AGREEMENTS (SLA). Emcom is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from Emcom Business Services. The remedies set forth in the SLA, which can be found on the Emcom website at xxxxx://xxxxxxxx.xxx/wp-content/uploads/Voice-Service-SLA.pdf, shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any Emcom failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). ITech is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from ITech Business Services. The remedies set forth in the SLA, which can be found on the ITech website at xxxxx://xxxxxxxxxxx.xxx/sla (or any successor URL, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any ITech failure to meet the objectives of the Services.
SERVICE LEVEL AGREEMENTS (SLA). Input from Client SLA POD transmissions 0030 Tue – Sat Third Party input 0030 Tue – Sat On line User input 0030 Tue – Sat ACH Input 1900 Mon – Fri On-line Availability to Host Applications SLA EFT Online Authorization 24x7 HORIZON Middleware (Online Channels) 24x7 HORIZON & HORIZON Teller User Access 0630 – 2130 Mon – Fri and 24x7 Sat - Sun System response time for bank users Under 2 seconds. EID: 2685 PLID: 248707 Processing SLA AM ACH files memo posted 0800 Mon - Fri Outgoing ACH files available for Client to send to Federal Reserve 2000 Mon - Fri HORIZON BOSS processing 0530 Tue - Sat HORIZON Teller start of day processing 0600 Tue - Sat 24x7 after BOSS processing 0600 Tue - Sat Transmission of interface files to Intercept 0600 Tue - Sat Transmission of interface files to eDelivery 0600 Tue - Sat Transmission of interface files to Image Centre 0600 Tue - Sat Transmission of other interface files 0700 Tue - Sat Reports available on Acquire 0700 Tue - Sat Printing Service Level Agreement Daily and weekly printed reports 0700 Tue - Sat Normal daily statement cycle drops 0900 Tue - Sat Major statement cycle drops (e.g. month-end) 2300 –Next business day Annual reports (next business day) 2300 Next business day
SERVICE LEVEL AGREEMENTS (SLA). MBCLLC is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from MBCLLC Business Services. The remedies set forth in the SLA, which can be found on the MBCLLC website at [url] (or any successor URL, “Website”), shall be the Customer’s sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any MBCLLC failure to meet the objectives of the Services.
